At a Glance
- Tasks: Manage customer accounts in arrears and provide tailored support.
- Company: Join Evolution Money, a Certified B Corp with a social purpose.
- Benefits: Enjoy up to 25 days off, your birthday off, and a contributory pension scheme.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in financial inclusion while building lasting customer relationships.
- Qualifications: 12 months of collections experience and a positive team spirit.
The predicted salary is between 30000 - 40000 € per year.
Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm, Friday – 9am to 4pm or 9am – 5pm. Occasional Saturday and month end additional hours as per business needs.
Location: Office based (Manchester City Centre). Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4-day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.
About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.
Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers' best interests.
Responsibilities:
- Managing a set of customer accounts that are in arrears
- Delivering quality customer service
- Building an individual relationship with our customers
- Going through income and expenditures
- Setting up payment plans and offering tailored support where appropriate
- Responsibly handling difficult calls and vulnerable customers
You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.
Qualifications: This role is for you if you have:
- 12 months (continuous) collections experience in consumer credit
- A track record in managing customer accounts
- Proven ability in identifying the underlying cause of arrears
- Experience of dealing with vulnerable customers
- Team spirit and a positive attitude
What you’ll get back:
- Up to 25 days’ annual leave + Bank Holidays
- Your birthday off, every year!
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- Life Assurance
Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.
We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected. We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it: evohr@evolutionmoney.co.uk
If you need any support with completing this application, please contact evohr@evolutionmoney.co.uk and we will be happy to assist. Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.
Collections Advisor (Relationship Manager) in Manchester employer: Evolution Money
At Evolution Money, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With flexible working options, a commitment to financial empowerment, and a focus on fostering long-term relationships with our customers, we provide a meaningful and rewarding environment for our Collections Advisors in the heart of Manchester City Centre. Join us in redefining financial inclusivity while enjoying generous benefits such as up to 25 days of annual leave, your birthday off, and a contributory pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor (Relationship Manager) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evolution Money. Understand their mission and values, especially their commitment to financial inclusion. This will help you connect your experience with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your collections experience and your ability to handle difficult situations with vulnerable customers.
✨Tip Number 3
Be ready to share real examples! Think of specific instances where you've successfully managed customer accounts in arrears. Highlight how you built relationships and provided tailored support, as this is key for the Relationship Manager role.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team culture, the 4-day working week pilot, and how they support employee growth. This shows you're genuinely interested and helps you assess if it's the right fit for you.
We think you need these skills to ace Collections Advisor (Relationship Manager) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your relevant experience in collections and customer service, and show us how you can build those lasting relationships with our customers.
Showcase Your Skills:We want to see your skills in action! Use specific examples from your past roles to demonstrate your ability to handle difficult calls and support vulnerable customers. This will help us understand how you can contribute to our mission.
Be Authentic:Let your personality shine through in your application. We value creativity and a positive attitude, so don’t be afraid to show us who you are and why you’re passionate about redefining financial inclusion.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Evolution Money
✨Know Your Stuff
Before the interview, make sure you understand Evolution Money's mission and values. Familiarise yourself with their approach to financial inclusion and how they support customers in difficult times. This will show that you're genuinely interested in the role and align with their goals.
✨Showcase Your Experience
Be ready to discuss your previous collections experience in detail. Prepare specific examples of how you've managed customer accounts, dealt with vulnerable customers, and set up payment plans. Highlighting your problem-solving skills will demonstrate your ability to handle difficult situations effectively.
✨Build Rapport
Since this role involves building lasting relationships with customers, practice how you'll establish rapport during the interview. Think about how you can convey empathy and understanding, especially when discussing sensitive topics like arrears. This will help you stand out as a candidate who truly cares.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute to the team's success.
