At a Glance
- Tasks: Manage customer accounts in arrears and provide tailored support.
- Company: Join Evolution Money, a Certified B Corp with a social purpose.
- Benefits: Enjoy up to 25 days off, your birthday off, and a contributory pension scheme.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in financial inclusion while building lasting customer relationships.
- Qualifications: 12 months of collections experience and a positive team spirit.
The predicted salary is between 30000 - 40000 € per year.
Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm, Friday – 9am to 4pm or 9am – 5pm. Occasional Saturday and month end additional hours as per business needs.
Location: Office based (Manchester City Centre). Hybrid working (2 days per week remote) may be available subject to performance. Our Relationship Management team are currently participating in a 4-day working week pilot scheme. Both flexible working schemes apply on successfully completing probation.
About Us: Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions. Our Collections Teams excel in supporting our customers through difficult times.
Responsibilities:
- Managing a set of customer accounts that are in arrears
- Delivering quality customer service
- Building an individual relationship with our customers
- Going through income and expenditures
- Setting up payment plans and offering tailored support where appropriate
- Responsibly handling difficult calls and vulnerable customers
You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.
Qualifications: This role is for you if you have:
- 12 months (continuous) collections experience in consumer credit
- A track record in managing customer accounts
- Proven ability in identifying the underlying cause of arrears
- Experience of dealing with vulnerable customers
- Team spirit and a positive attitude
What you’ll get back:
- Up to 25 days’ annual leave + Bank Holidays
- Your birthday off, every year!
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- Life Assurance
Company Culture: Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork. We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.
We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it: evohr@evolutionmoney.co.uk. If you need any support with completing this application, please contact evohr@evolutionmoney.co.uk and we will be happy to assist. Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.
Collections Advisor (Relationship Manager) employer: Evolution Money
At Evolution Money, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With flexible working options, a commitment to financial empowerment, and a focus on fostering creativity and teamwork, our Manchester City Centre office is the perfect place for passionate individuals to thrive in their careers while making a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor (Relationship Manager)
✨Tip Number 1
Get to know the company! Before your interview, dive into Evolution Money's mission and values. Understanding their commitment to financial inclusion will help you connect your experience with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. Focus on how you would handle difficult calls and support vulnerable customers, as these are key aspects of the Collections Advisor role.
✨Tip Number 3
Show your personality! During the interview, let your positive attitude and team spirit shine through. Evolution Money values creativity and collaboration, so don’t be afraid to share your ideas and experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collections Advisor (Relationship Manager)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your experience in managing customer accounts and dealing with vulnerable customers, as this will show us you understand what we're looking for.
Showcase Your Customer Service Skills:We want to see how you deliver quality customer service. Share specific examples of how you've built relationships with customers in the past, especially in challenging situations. This will help us see your potential fit within our team.
Be Honest and Authentic:When discussing your experience, be genuine about your skills and achievements. We value authenticity and want to know the real you, so don’t hesitate to share your journey and how it aligns with our mission at Evolution Money.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Evolution Money
✨Know Your Stuff
Before the interview, make sure you understand Evolution Money's mission and values. Familiarise yourself with their approach to financial inclusion and how they support customers in arrears. This will show that you're genuinely interested in the role and align with their purpose.
✨Showcase Your Experience
Prepare specific examples from your previous collections experience that highlight your ability to manage customer accounts and handle difficult situations. Think about times when you've successfully built relationships with vulnerable customers and how you tailored your support to meet their needs.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Relationship Manager role. Make sure to engage with the interviewer by asking clarifying questions and summarising their points to show you’re fully present and understanding their needs.
✨Emphasise Team Spirit
Evolution Money values collaboration and a positive attitude. Be ready to discuss how you work well in a team and contribute to a supportive environment. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer service.
