At a Glance
- Tasks: Manage customer accounts in arrears and provide tailored support.
- Company: Join Evolution Money, a B Corp redefining financial inclusion.
- Benefits: Up to 25 days annual leave, birthday off, life assurance, and hybrid working.
- Other info: Inclusive culture with growth opportunities and a commitment to diversity.
- Why this job: Make a real impact by helping customers through tough financial times.
- Qualifications: 12 months collections experience and a positive team spirit.
The predicted salary is between 30000 - 40000 € per year.
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm. Friday – 9am to 4pm or 9am – 5pm. Occasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance.
About Us
Evolution Money is a Certified B Corp with a social purpose. Our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being.
The Role
Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers' best interests.
Key Responsibilities:
- Managing a set of customer accounts that are in arrears
- Delivering quality customer service
- Building an individual relationship with our customers
- Going through income and expenditures
- Setting up payment plans and offering tailored support where appropriate
- Responsibly handling difficult calls and vulnerable customers
You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.
Qualifications (minimum):
- 12 months (continuous) collections experience in consumer credit.
Qualifications (additional):
- A track record in managing customer accounts.
- Proven ability in identifying the underlying cause of arrears.
- Experience of dealing with vulnerable customers.
- Team spirit and a positive attitude.
Here’s what you’ll get back:
- Up to 25 days’ annual leave + Bank Holidays
- Your birthday off, every year!
- Life Assurance
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- A healthcare cash plan
- Modern offices at Piccadilly Gardens in Manchester
Company Culture:
Join us on our journey to redefine financial inclusivity. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. We value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry.
We believe in fostering a work environment that encourages growth, learning, and teamwork. We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected. We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.
We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community.
We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it: evohr@evolutionmoney.co.uk
If you need any support with completing this application, please contact evohr@evolutionmoney.co.uk and we will be happy to assist.
Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.
Collections Advisor 9 Portland Street in Manchester employer: Evolution Money Limited
At Evolution Money, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in the vibrant Manchester City Centre, our team enjoys flexible working arrangements, including a 4-day working week pilot scheme and hybrid options post-probation. With a commitment to social purpose and financial inclusion, we empower our employees to make a meaningful impact while enjoying generous benefits such as up to 25 days of annual leave, life assurance, and a healthcare cash plan.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor 9 Portland Street in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evolution Money. Understand their mission and values, especially their focus on financial inclusion. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle difficult calls and support vulnerable customers, as these are key aspects of the Collections Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! During the interview, highlight your ability to build relationships and provide quality customer service. Share specific examples from your past experience where you’ve successfully managed customer accounts or resolved issues. This will demonstrate that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. Plus, it shows your enthusiasm for the position at Evolution Money!
We think you need these skills to ace Collections Advisor 9 Portland Street in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your relevant experience in collections and customer service, and show us how you can build those all-important relationships with our customers.
Showcase Your Skills:We want to see your skills in action! Use specific examples from your past roles to demonstrate how you've managed customer accounts, handled difficult calls, and supported vulnerable customers. This will help us understand how you can contribute to our mission.
Be Authentic:Let your personality shine through in your application. We value creativity and a positive attitude, so don’t be afraid to show us who you are and why you’re passionate about redefining financial inclusion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Evolution Money Limited
✨Know Your Stuff
Before the interview, make sure you understand Evolution Money's mission and values. Familiarise yourself with their approach to financial inclusion and how they support customers in arrears. This will show that you're genuinely interested in the role and align with their goals.
✨Showcase Your Experience
Be ready to discuss your previous collections experience in detail. Prepare specific examples of how you've managed customer accounts, especially those in difficult situations. Highlight your ability to build relationships and provide tailored support, as this is key for a Collections Advisor.
✨Handle Difficult Scenarios
Expect questions about handling challenging calls or vulnerable customers. Think of scenarios where you successfully navigated tough conversations and turned them into positive outcomes. This will demonstrate your empathy and problem-solving skills, which are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, the hybrid working model, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
