At a Glance
- Tasks: Manage customer accounts in arrears and provide tailored support.
- Company: Evolution Money, a Certified B Corp with a social purpose.
- Benefits: Up to 25 days annual leave, birthday off, life assurance, and hybrid working.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Join a mission-driven team redefining financial inclusivity and empowering individuals.
- Qualifications: 12 months collections experience and a positive team spirit.
The predicted salary is between 30000 - 40000 € per year.
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm, Friday – 9am to 4pm or 9am – 5pm. Occasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance.
About Us
Evolution Money is a Certified B Corp with a social purpose. Our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being.
The Role
Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers' best interests.
Key Responsibilities:
- Managing a set of customer accounts that are in arrears
- Delivering quality customer service
- Building an individual relationship with our customers
- Going through income and expenditures
- Setting up payment plans and offering tailored support where appropriate
- Responsibly handling difficult calls and vulnerable customers
You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.
Qualifications (minimum):
- 12 months (continuous) collections experience in consumer credit.
Qualifications (additional):
- A track record in managing customer accounts.
- Proven ability in identifying the underlying cause of arrears.
- Experience of dealing with vulnerable customers.
- Team spirit and a positive attitude.
Here’s what you’ll get back:
- Up to 25 days’ annual leave + Bank Holidays
- Your birthday off, every year!
- Life Assurance
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- A healthcare cash plan
- Modern offices at Piccadilly Gardens in Manchester
Company Culture:
Join us on our journey to redefine financial inclusivity. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. We value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry.
We believe in fostering a work environment that encourages growth, learning, and teamwork. We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected. We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.
We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community.
We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it: evohr@evolutionmoney.co.uk
If you need any support with completing this application, please contact evohr@evolutionmoney.co.uk and we will be happy to assist.
Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.
Collections Advisor in Manchester employer: Evolution Money Limited
At Evolution Money, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture in the heart of Manchester City Centre. Our commitment to employee growth is reflected in our flexible working arrangements, including a 4-day working week pilot and hybrid options, alongside generous benefits such as up to 25 days of annual leave, life assurance, and a healthcare cash plan. Join us in redefining financial inclusivity while enjoying a collaborative environment that values creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, dive into Evolution Money's mission and values. Understanding their commitment to financial inclusion will help you connect your experience with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how your past experiences align with managing customer accounts and supporting vulnerable customers.
✨Tip Number 3
Show your personality! During the interview, let your positive attitude and team spirit shine through. Evolution Money values creativity and collaboration, so don’t be afraid to share your ideas and experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Collections Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your relevant experience in managing customer accounts and dealing with vulnerable customers, as this will show us you understand what we're looking for.
Showcase Your Customer Service Skills:In your application, emphasise your ability to deliver quality customer service. We want to see examples of how you've built relationships with customers and handled difficult situations, so don’t hold back on sharing those stories!
Be Authentic:We value creativity and a positive attitude, so let your personality shine through in your application. Share why you're passionate about financial inclusion and how you can contribute to our mission at Evolution Money.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Evolution Money Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Advisor and what Evolution Money stands for. Familiarise yourself with their mission to redefine financial inclusion and how you can contribute to that goal. This will show your genuine interest in the company and the position.
✨Showcase Your Empathy
As a Collections Advisor, you'll be dealing with customers who may be in difficult situations. Prepare examples from your past experience where you've successfully handled sensitive conversations or supported vulnerable customers. Highlighting your empathy and problem-solving skills will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would manage a customer account in arrears or set up a payment plan. Practising these scenarios will help you articulate your thought process and demonstrate your ability to handle real-life situations effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the hybrid working model, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can thrive within the company.
