At a Glance
- Tasks: Manage customer accounts in arrears and provide tailored support.
- Company: Join Evolution Money, a Certified B Corp with a social purpose.
- Benefits: Enjoy up to 25 days off, your birthday off, and a healthcare cash plan.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in financial inclusion while building lasting customer relationships.
- Qualifications: 12 months of collections experience and a positive team spirit.
The predicted salary is between 30000 - 40000 € per year.
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Shift Pattern: Monday to Thursday, 2x late shifts 10am – 7pm, 2x early shifts 8am – 5pm, Friday – 9am to 4pm or 9am – 5pm. Occasional Saturday and month end additional hours as per business needs. Hybrid working (2 days per week remote) may be available subject to performance.
About Us
Evolution Money is a Certified B Corp with a social purpose. Our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being.
The Role
Our Collections Teams excel in supporting our customers through difficult times. We are seeking a skilled Relationship Manager to ensure we meet our strategic goals, whilst acting in our customers' best interests.
Key Responsibilities:
- Managing a set of customer accounts that are in arrears
- Delivering quality customer service
- Building an individual relationship with our customers
- Going through income and expenditures
- Setting up payment plans and offering tailored support where appropriate
- Responsibly handling difficult calls and vulnerable customers
You will work exclusively with our own customers, so you’ll build lasting, in-depth relationships that go beyond a simple income and expenditure and look further ahead than today. You will deliver high standards of customer service, taking ownership of your personal performance, while keeping the best interests of our customers at the heart of what you do.
Qualifications (minimum):
- 12 months (continuous) collections experience in consumer credit
Qualifications (additional):
- A track record in managing customer accounts
- Proven ability in identifying the underlying cause of arrears
- Experience of dealing with vulnerable customers
- Team spirit and a positive attitude
Here’s what you’ll get back:
- Up to 25 days’ annual leave + Bank Holidays
- Your birthday off, every year!
- Life Assurance
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- A healthcare cash plan
- Modern offices at Piccadilly Gardens in Manchester
Company Culture:
Join us on our journey to redefine financial inclusivity. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. We value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry.
We believe in fostering a work environment that encourages growth, learning, and teamwork. We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.
We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role. Everyone is welcome at Evolution Money!
We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require.
Please get in touch with us at any stage of recruitment to discuss it: evohr@evolutionmoney.co.uk. If you need any support with completing this application, please contact evohr@evolutionmoney.co.uk and we will be happy to assist.
Evolution Money is a Disability Confident Committed employer. We offer interview to anyone with disability who meets the minimum criteria for the role.
Collections Advisor employer: Evolution Money Limited
At Evolution Money, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in the vibrant Manchester City Centre, our team enjoys flexible working arrangements, including a 4-day working week pilot scheme and hybrid options post-probation. With a strong commitment to social purpose and financial inclusivity, we empower our employees to make a meaningful impact while enjoying generous benefits such as up to 25 days of annual leave, life assurance, and a healthcare cash plan.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Evolution Money's mission and values. Understanding their commitment to financial inclusion will help you connect your experience with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with managing customer accounts and supporting vulnerable customers.
✨Tip Number 3
Show your personality! Evolution Money values creativity and teamwork, so don’t be afraid to let your character shine through during the interview. Share stories that highlight your positive attitude and team spirit.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm for the role and the company.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Collections Advisor role. Highlight your experience in managing customer accounts and dealing with vulnerable customers, as these are key aspects of the job.
Showcase Your Customer Service Skills:We want to see how you handle difficult situations! Share examples of how you've provided quality customer service in the past, especially when it comes to supporting customers through tough times.
Be Authentic:Let your personality shine through in your application. We value creativity and a positive attitude, so don’t be afraid to show us who you are and why you’re passionate about financial inclusion.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Evolution Money Limited
✨Know Your Stuff
Before the interview, make sure you understand Evolution Money's mission and values. Familiarise yourself with their approach to financial inclusion and how they support customers in arrears. This will show that you're genuinely interested in the role and align with their goals.
✨Showcase Your Empathy
As a Collections Advisor, you'll be dealing with vulnerable customers. Prepare examples from your past experience where you've successfully handled difficult conversations or provided tailored support. Highlighting your empathy and problem-solving skills will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage customer accounts in arrears. Think about how you would approach setting up payment plans or addressing a customer's concerns. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that demonstrate your interest in the role and the company culture. You might ask about the team dynamics or how Evolution Money measures success in customer relationships. This shows you're engaged and eager to contribute.
