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- Tasks: Provide top-notch support for critical applications and engage with customers and stakeholders.
- Company: Join Evolution Funding, the UK's leading motor finance and tech solutions provider.
- Benefits: Dynamic work environment, collaboration opportunities, and career growth.
- Other info: Work with major brands and contribute to service improvement initiatives.
- Why this job: Be part of a pioneering team transforming the auto finance ecosystem.
- Qualifications: Experience in 2nd line application support and strong communication skills.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Evolution Funding is the UK’s market-leading provider of motor finance and technology solutions, being recognised as the UK’s best broker at the Car Finance Awards 2025 for the tenth year in a row. Having secured investment from one of the world’s leading private equity firms, we are expanding to achieve our pioneering vision of being the technology platform of choice, connecting the auto finance ecosystem.
This is an exciting opportunity to work with some of the major motor and finance brands in the industry where you will play a leading part in delivering high-quality support for our business-critical applications, engaging directly with customers and stakeholders, and ensuring smooth roll out of services into the support function.
We are looking for someone who is comfortable in representing the Application Support team on internal & external stakeholder calls, managing expectations and delivering excellent service to our engaged customer base. Evolution Funding offers a dynamic environment where you will truly collaborate with cross-functional teams across the business and play a key part in service improvement and delivering operational excellence.
Responsibilities in a nutshell:
- Provide 2nd line support for business-critical applications, ensuring timely resolution of incidents and service requests.
- Lead the transition of new or updated applications into the support function, ensuring documentation, monitoring, and support readiness are in place.
- Engage with internal and external stakeholders to provide clear communication, updates, and support.
We are looking for someone with the following skills:
- Proven experience in a 2nd line application support or similar technical support role.
- Ability to manage/guide Application Support's involvement in the software release phases from “go-live”, through early life and beyond.
- Experience supporting complex applications and understanding of software lifecycle and environments.
- Exposure to Microsoft Azure – including experience supporting applications hosted in cloud environments.
- Solid understanding of and experience working with APIs including basic testing and troubleshooting.
- Ability to run basic queries for troubleshooting in SQL.
- Strong understanding of ITSM frameworks and hands-on experience with ITSM tools.
- Excellent communication and stakeholder management skills.
2nd Line Application Support Engineer in London employer: Evolution Funding Ltd
Contact Detail:
Evolution Funding Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Application Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Evolution Funding or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support. Think about scenarios where you’ve resolved issues or improved processes. We want you to showcase your problem-solving skills and technical know-how!
✨Tip Number 3
Don’t forget to research Evolution Funding! Knowing their products, services, and recent news will help you stand out in interviews. It shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that dream job!
We think you need these skills to ace 2nd Line Application Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of 2nd Line Application Support Engineer. Highlight your experience with application support, especially in managing incidents and service requests. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for Evolution Funding. Don’t forget to mention your experience with cloud environments and APIs!
Showcase Your Communication Skills: Since you'll be engaging with stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully managed expectations in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Evolution Funding Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 2nd line application support. Be ready to discuss your experience with complex applications, Microsoft Azure, and APIs. They’ll likely ask you to troubleshoot a scenario, so practice explaining your thought process clearly.
✨Showcase Your Communication Skills
Since the role involves engaging with stakeholders, it’s crucial to demonstrate your communication prowess. Prepare examples of how you've effectively managed expectations or resolved conflicts in previous roles. This will show that you can represent the Application Support team confidently.
✨Familiarise Yourself with ITSM Frameworks
Get comfortable with ITSM frameworks and tools, as they’re key to the role. Be prepared to discuss how you’ve used these in past positions, particularly in managing incidents and service requests. This will highlight your readiness for the responsibilities outlined in the job description.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions about their technology stack, team dynamics, or future projects. This not only shows your interest but also helps you gauge if the company is the right fit for you.