At a Glance
- Tasks: Drive customer success by delivering exceptional value and technical expertise.
- Company: Join Evolution Funding, a leader in digital transformation in motor finance.
- Benefits: Competitive salary, structured training, and clear career progression.
- Other info: Field-based role with travel across Scotland and Northern Ireland.
- Why this job: Make a real impact on the future of digital finance while working with top clients.
- Qualifications: Experience in digital strategies and a customer-first mindset required.
The predicted salary is between 52000 - 78000 £ per year.
Location: Please note this role is field based and requires frequent visits to clients on a regional basis four days a week. This role is predominantly covering Scotland with travel to Northern Ireland required.
Remuneration: Base salary dependant on experience - total package indicator c£65k - c£75k OTE.
About the role: The Customer Success Manager (CSM) role is pivotal in delivering Evolution Funding’s next generation experience of service, products and promise to our customers. As a CSM, you will focus on retaining and growing the customer base by delivering exceptional value through consultancy, technical expertise, and outstanding customer service through our Digital Field Sales Team. Through a data-led approach, you will help drive the adoption of Evolution’s cutting‑edge solutions, acting as a trusted partner to clients, ensuring that every client achieves their platform or product‑specific goals from our broad range of products, services and Dealer in a Box proposition.
Why apply? This is an exciting new type of Field Sales role for Evolution Funding that combines the best of technical support, customer service, and sales and offers the opportunity to have a real impact on digital transformation within the motor finance industry. This role also offers a structured CSM training program with opportunities for external accreditation and an excellent onward career path.
To apply, you will have:
- A previous track record of creating & delivering complete digital strategies for clients (ideally in the motor finance industry).
- Previous experience of working with senior level stakeholders / board members to understand their platform or product‑specific goals.
- Demonstrable experience of delivering tailored, data‑led solutions to improve business performance and enhance digital adoption across a business.
- Experience of partnering with media and fintech providers and other relevant parties to deliver integrated solutions.
- A customer centric / customer first approach.
- An avid interest in E-Commerce / the Digital Financial Services industry.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Customer Success Manager employer: Evolution Funding Ltd
At Evolution Funding Ltd, we pride ourselves on being an exceptional employer that champions employee growth and development. Our Customer Success Manager role offers a unique opportunity to engage with clients across Scotland and Northern Ireland, providing a dynamic work environment that fosters innovation and collaboration. With a structured training programme and the chance to make a significant impact in the digital transformation of the motor finance industry, we ensure our team members are equipped for success while enjoying a supportive and customer-centric culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Don’t just wait for the job poster to reach out! Slide into their DMs on LinkedIn or other platforms. A friendly message expressing your interest can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Connect with current employees at Evolution Funding and ask about their experiences. This not only gives you insider info but also shows your genuine interest in the company culture.
✨Tip Number 3
Prepare for the interview by researching common questions for Customer Success Managers. Think about how your past experiences align with the role’s requirements, especially around digital strategies and customer-centric approaches.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen and shows you’re serious about joining the team at Evolution Funding.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in creating digital strategies, especially in the motor finance industry. We want to see how your skills align with our goals!
Showcase Your Customer-Centric Approach:Emphasise your customer-first mindset in your application. Share examples of how you've successfully partnered with clients and delivered tailored solutions that improved their business performance.
Highlight Your Data-Driven Experience:Since we’re all about data-led approaches, include specific instances where you’ve used data to drive decisions or improve outcomes. This will show us you understand the importance of analytics in customer success.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Evolution Funding Ltd
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, as well as how to demonstrate the value of your strategies. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Technical Expertise
Since this role involves delivering technical solutions, be prepared to discuss your experience with digital strategies and tools. Bring examples of how you've used data to drive customer success in previous roles, especially in the motor finance industry. This will highlight your ability to deliver tailored solutions.
✨Engage with Stakeholders
Demonstrate your experience working with senior stakeholders by preparing examples of how you've successfully collaborated with them in the past. Discuss how you’ve understood their goals and aligned your strategies to meet their needs. This will illustrate your ability to act as a trusted partner.
✨Emphasise Your Customer-Centric Approach
Make sure to convey your passion for customer service and how it drives your work. Share specific instances where you’ve gone above and beyond to ensure customer satisfaction. This will resonate well with the company’s focus on delivering exceptional value through outstanding customer service.
