At a Glance
- Tasks: Provide 2nd line support for critical applications and engage with customers.
- Company: Join Evolution Funding, the UK's top motor finance provider, recognised for excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for collaboration and growth.
- Other info: Full-time role with a focus on service improvement and operational excellence.
- Why this job: Be part of a pioneering tech platform that connects the auto finance ecosystem.
- Qualifications: Experience in application support, cloud environments, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
About the company
Evolution Funding is the UK’s market-leading provider of motor finance and technology solutions, being recognised as the UK’s best broker at the Car Finance Awards 2025 for the tenth year in a row. Having secured investment from one of the world’s leading private equity firms we are expanding to achieve our pioneering vision of being the technology platform of choice, connecting the auto finance ecosystem.
The role:
This is an exciting opportunity to work with some of the major motor and finance brands in the industry where you will play a leading part in delivering high-quality support for our business-critical applications, engaging directly with customers and stakeholders, and ensuring smooth roll out of services into the support function. We are looking for someone who is comfortable in representing the Application Support team on internal & external stakeholder calls, managing expectations and delivering excellent service to our engaged customer base. Evolution Funding offers a dynamic environment where you will truly collaborate with cross-functional teams across the business and play a key part in service improvement and delivering operational excellence.
Responsibilities in a nutshell:
- Provide 2nd line support for business-critical applications, ensuring timely resolution of incidents and service requests.
- Lead the transition of new or updated applications into the support function, ensuring documentation, monitoring, and support readiness are in place.
- Engage with internal and external stakeholders to provide clear communication, updates, and support.
We are looking for someone with the following skills:
- Proven experience in a 2nd line application support or similar technical support role.
- Ability to manage/guide Application Support's involvement in the software release phases from “go-live”, through early life and beyond.
- Experience supporting complex applications and understanding of software lifecycle and environments.
- Exposure to Microsoft Azure – including experience supporting applications hosted in cloud environments.
- Solid understanding of and experience working with APIs including basic testing and troubleshooting.
- Ability to run basic queries for troubleshooting in SQL.
- Strong understanding of ITSM frameworks and hands-on experience with ITSM tools.
- Excellent communication and stakeholder management skills.
2nd Line Application Support Engineer employer: Evolution Funding Ltd
At Evolution Funding, we pride ourselves on being a market leader in motor finance and technology solutions, offering a vibrant work culture that fosters collaboration and innovation. As a 2nd Line Application Support Engineer, you will have the opportunity to engage with major industry brands while benefiting from our commitment to employee growth through continuous development and support. Our dynamic environment, backed by significant investment, ensures that you will play a crucial role in shaping the future of auto finance technology.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific applications and technologies used by Evolution Funding. Research their current software solutions and understand how they integrate with cloud environments like Microsoft Azure, as this knowledge will help you stand out during discussions.
✨Tip Number 2
Brush up on your API knowledge and SQL skills. Being able to demonstrate your ability to troubleshoot and run queries effectively will show that you're ready to tackle the technical challenges of the role.
✨Tip Number 3
Prepare for stakeholder management scenarios. Think of examples from your past experience where you've successfully communicated with both technical and non-technical stakeholders, as this will be crucial in your role at Evolution Funding.
✨Tip Number 4
Network with current or former employees of Evolution Funding on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace 2nd Line Application Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in 2nd line application support. Focus on your technical skills, especially with Microsoft Azure, APIs, and SQL, as these are crucial for the role.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the position at Evolution Funding. Mention specific examples of how you've successfully managed stakeholder communications and resolved incidents in previous roles.
Showcase Your Technical Skills:When detailing your experience, emphasise your familiarity with ITSM frameworks and tools. Provide examples of how you've contributed to service improvements or supported complex applications.
Prepare for Potential Questions:Anticipate questions related to your experience with cloud environments and application support. Be ready to discuss specific incidents you've resolved and how you communicated with stakeholders during those situations.
How to prepare for a job interview at Evolution Funding Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a 2nd Line Application Support Engineer. Familiarise yourself with the key tasks such as providing support for business-critical applications and engaging with stakeholders. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with complex applications, Microsoft Azure, and APIs. Highlight any specific examples where you've successfully resolved issues or improved processes. This will show that you have the technical expertise required for the position.
✨Prepare for Stakeholder Interaction
Since the role involves engaging with both internal and external stakeholders, practice how you would communicate updates and manage expectations. Think of scenarios where you had to explain technical issues to non-technical audiences and be ready to share those experiences.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills, especially in troubleshooting and incident resolution. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. This will illustrate your ability to think critically under pressure.
