At a Glance
- Tasks: Coordinate service contracts and support various departments with efficiency and autonomy.
- Company: Join an employee-owned company that values teamwork and innovation.
- Benefits: Enjoy 25 days annual leave, health insurance, and a competitive salary.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a unique ownership model and contribute to our success.
- Qualifications: Experience in a similar role with strong organisational and IT skills.
The predicted salary is between 40000 - 50000 £ per year.
Working as part of a team, you will ensure that all service contracts and the below responsibilities are carried out in an efficient and timely manner.
At times you may also be required to provide support to other departments.
This role requires a great deal of initiative and autonomy.
Responsibilities
- Service contract renewals and Software Support Agreements (plus SSAs for Ireland) & analysing the profitability various contracts
- Determining any additions or reductions to the systems in the previous 12-18 months
- Sourcing quotes for Third-Party Agreements, Software Support and Subscriptions
- Preparing proposals for the new agreements
- Invoicing the maintenance agreements: annually, bi-annually, quarterly, bi-monthly or monthly
- Updating the invoicing schedule on AM
- Ordering Third-Party Services sold as part of the maintenance agreements.
- Ordering Software Support and Subscriptions
- Reporting invoicing figures
- Monthly maintenance forecast (for UK, Ireland & BV)
- Adding contracts to and maintaining SAP
- Won & lost report (for UK, Ireland & BV)
- Logging maintenance orders on the Order Log for my quotes and those prepared by the Sales Team
- Calculating increases to call-out rates when appropriate
- Maintaining the customer details
- Resolving invoice queries / raising credit notes
- Checking the input of the service invoices onto SAP and circulating to the Team for corrections
- Producing analysis of the monthly invoicing
- Calibration of multi meters and battery testers: issuing and recalling equipment from the engineers and issuing replacements
- Raising POs, dispatching the equipment to suppliers for calibration and maintaining the calibration records
- SAP - project development and preparation for transferring services across
- Point of contact for accounts department for all service finance queries
- Completion of client presentations - weekly/ monthly. Presenting as required
- Assisting with service department invoice training
Requirements
- Proven work experience in a similar role, ideally within an Engineering environment
- Very strong organisational skills, including multitasking, time, and diary management
- Ability to work on their own, as well as with the wider team
- IT literacy, particularly MS Office and CRM systems
Benefits
• We are employee-owned!
Here at Evolution we have a unique employee ownership model which means that our entire team owns our business.
- You have the opportunity to become a beneficiary of our future success
- 25 days annual leave, plus local bank holidays
- Company pension scheme
- 2 private health insurances
- Optional annual private wellbeing and health screening appointment fully funded by Evolution
- Employee assistance programme which offers 24/7 access to free health and wellbeing support
- Life Assurance from day 1 (4x salary)
- Competitive salary and commission scheme
- #J-18808-Ljbffr
Service Coordinator - Contracts in Marlow employer: Evolution (Electronic Security Systems) Ltd
At Evolution Security, we pride ourselves on being an employee-owned company that fosters a collaborative and supportive work culture. As a Service Engineer in the Midlands, you will not only have the chance to work with cutting-edge security technology but also enjoy generous benefits such as 25 days of annual leave, private healthcare, and a unique opportunity to share in the company's success. We are committed to your professional growth and well-being, ensuring that you thrive in a dynamic environment dedicated to excellence in client service.
Contact Details:
Evolution (Electronic Security Systems) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator - Contracts in Marlow
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We think you need these skills to ace Service Coordinator - Contracts in Marlow
Some tips for your application 🫡
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How to prepare for a job interview at Evolution (Electronic Security Systems) Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
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