At a Glance
- Tasks: Lead a dynamic HR team to enhance employee experience and streamline processes.
- Company: Evoke, a forward-thinking company focused on people and innovation.
- Benefits: Industry-leading family support, competitive salary, and exciting perks.
- Other info: Join a vibrant team with opportunities for growth and continuous improvement.
- Why this job: Make a real difference in employee experiences while developing your leadership skills.
- Qualifications: Experience in high-volume HR administration and strong team leadership abilities.
The predicted salary is between 40000 - 50000 € per year.
The People Operations team at evoke brings together Payroll, People Services, and Employee Relations to support colleagues throughout the employee lifecycle. We’re looking for a People Services Team Leader to help lead a fast‑paced, high‑volume HR administration team, delivering an outstanding employee experience through efficient processes, expert support, and continuous improvement.
Working alongside another Team Leader, you’ll oversee a small People Services team managing approximately 2,000 tickets and 250 calls per month, while helping drive operational excellence, compliance, and innovation across our People Services function.
What You Will Be Doing
- Lead and support a People Services team delivering high‑quality HR administration and employee lifecycle support
- Plan and allocate team workloads to ensure delivery against SLAs, deadlines, and business priorities
- Oversee query management, employee records, document production, and data accuracy in line with compliance requirements including GDPR
- Manage UK Sponsorship activity and ensure ongoing compliance with Employment to Work (ETW) checks
- Drive continuous improvement initiatives to enhance employee experience, increase efficiency, and reduce query volumes
- Provide expert guidance and support to employees, managers, and key stakeholders on People processes and policies
- Identify opportunities to improve processes and systems across PeopleHub (Zendesk) and PeoplePortal (SAP SuccessFactors), including AI‑driven solutions
- Coach and develop team members, building capability, engagement, and a strong customer‑service culture
Who We Are Looking For
- Experience working in a high‑volume HR administration, shared services, or People Services environment, ideally using Zendesk and/or SAP SuccessFactors
- Solid stakeholder management skills with the ability to build effective relationships at all levels, including senior leadership
- Proven ability to lead, motivate, and develop teams in a fast‑paced, customer‑focused environment
- Excellent communication, organisation, and IT skills, with strong attention to detail and a continuous improvement mindset
What We Offer
- Family Support: Industry‑leading maternity and paternity leave and paid time off for caring responsibilities
- Perks and discounts: Discounts at a range of high‑street retailers
- Financial: Competitive salary, pension, and bonus schemes
People Team Leader- FTC until July 2027 employer: evoke
Evoke is an exceptional employer that prioritises employee experience and development within a dynamic and supportive work culture. With industry-leading family support benefits, competitive salaries, and opportunities for continuous improvement and innovation, employees are empowered to thrive in their roles while contributing to a high-performing People Services team. Located in a vibrant area, evoke offers a unique blend of professional growth and personal well-being, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land People Team Leader- FTC until July 2027
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who work in high-volume environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you’d handle a high volume of queries or improve processes. We want you to showcase your problem-solving skills and experience!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace People Team Leader- FTC until July 2027
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in high-volume HR administration and any relevant tools like Zendesk or SAP SuccessFactors.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the People Services Team Leader role. Share specific examples of how you've led teams and improved processes in previous roles.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder management, make sure your application demonstrates your excellent communication skills. Use clear and concise language to convey your points.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at evoke
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the People Services Team Leader role. Brush up on your knowledge of HR administration, compliance requirements like GDPR, and tools like Zendesk and SAP SuccessFactors. This will show that you’re not just interested in the job, but that you understand what it entails.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully led and developed teams in a fast-paced environment. Think about specific situations where you motivated your team or improved processes. This will help demonstrate your ability to drive operational excellence and foster a strong customer-service culture.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle high-volume queries or manage workloads against SLAs. Practise articulating your thought process and decision-making skills in these scenarios. This will highlight your problem-solving abilities and your approach to continuous improvement.
✨Engage with Your Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and how they measure success in the People Services function. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
