At a Glance
- Tasks: Lead a dynamic HR team to deliver top-notch employee support and improve processes.
- Company: Evoke, a forward-thinking company focused on enhancing employee experiences.
- Benefits: Competitive salary, generous leave, health perks, and hybrid working options.
- Other info: Join a supportive environment with excellent career growth opportunities.
- Why this job: Make a real difference in employee experiences while developing your leadership skills.
- Qualifications: Experience in high-volume HR admin and strong team leadership abilities.
The predicted salary is between 40000 - 50000 € per year.
The People Operations team at evoke brings together Payroll, People Services, and Employee Relations to support colleagues throughout the employee lifecycle. We’re looking for a People Services Team Leader to help lead a fast‑paced, high‑volume HR administration team, delivering an outstanding employee experience through efficient processes, expert support, and continuous improvement.
Working alongside another Team Leader, you’ll oversee a small People Services team managing approximately 2,000 tickets and 250 calls per month, while helping drive operational excellence, compliance, and innovation across our People Services function.
What You Will Be Doing
- Lead and support a People Services team delivering high‑quality HR administration and employee lifecycle support
- Plan and allocate team workloads to ensure delivery against SLAs, deadlines, and business priorities
- Oversee query management, employee records, document production, and data accuracy in line with compliance requirements including GDPR
- Manage UK Sponsorship activity and ensure ongoing compliance with Employment to Work (ETW) checks
- Drive continuous improvement initiatives to enhance employee experience, increase efficiency, and reduce query volumes
- Provide expert guidance and support to employees, managers, and key stakeholders on People processes and policies
- Identify opportunities to improve processes and systems across PeopleHub (Zendesk) and PeoplePortal (SAP SuccessFactors), including AI‑driven solutions
- Coach and develop team members, building capability, engagement, and a strong customer‑service culture
Who We Are Looking For
- Experience working in a high‑volume HR administration, shared services, or People Services environment, ideally using Zendesk and/or SAP SuccessFactors
- Solid stakeholder management skills with the ability to build effective relationships at all levels, including senior leadership
- Proven ability to lead, motivate, and develop teams in a fast‑paced, customer‑focused environment
- Excellent communication, organisation, and IT skills, with strong attention to detail and a continuous improvement mindset
What We Offer
- Family Support: Industry‑leading maternity and paternity leave and paid time off for caring responsibilities
- Perks and discounts: Discounts at a range of high‑street retailers
- Financial: Competitive salary, pension, and bonus schemes
- Health & wellbeing: Tools and services to support well‑being, including mental‑health and financial education, gym discounts, and cycle‑to‑work scheme
- Hybrid working: Up to 80% remote work with 20% office time for collaboration
- Healthcare: Comprehensive healthcare benefits (or a cash alternative)
- Pension package, income protection and life assurance to safeguard financial future
People Team Leader- FTC until July 2027 in Leeds employer: evoke
Evoke is an exceptional employer that prioritises the well-being and development of its employees, offering industry-leading family support, competitive salaries, and comprehensive healthcare benefits. With a strong focus on continuous improvement and a collaborative hybrid working model, team members are empowered to thrive in a fast-paced environment while enjoying perks such as discounts at high-street retailers and robust financial education resources. Join us to be part of a dynamic People Operations team that values innovation and fosters a strong customer-service culture.
StudySmarter Expert Advice🤫
We think this is how you could land People Team Leader- FTC until July 2027 in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field, especially those who might know someone at evoke. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching evoke's culture and values. We want to see how you align with our mission of delivering an outstanding employee experience, so be ready to share your ideas on improving processes!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated a team or improved efficiency in a high-volume environment. We love hearing about real-life experiences that demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace People Team Leader- FTC until July 2027 in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of People Services Team Leader. Highlight your experience in high-volume HR administration and any relevant tools like Zendesk or SAP SuccessFactors. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading a People Services team and how you can enhance employee experiences. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it’s improving processes or leading a successful project, we want to know how you’ve made a difference in your previous roles. Numbers and specific examples can really make your application stand out.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at evoke
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the People Services Team Leader role. Brush up on your knowledge of HR administration, compliance requirements like GDPR, and tools like Zendesk and SAP SuccessFactors. This will help you answer questions confidently and show that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you’ve successfully led and developed teams in a fast-paced environment. Think about specific situations where you motivated your team or improved processes. This will demonstrate your ability to manage workloads and drive operational excellence.
✨Engage with Stakeholders
Highlight your experience in building relationships with various stakeholders. Be ready to discuss how you’ve effectively communicated with senior leadership and other departments. This shows that you understand the importance of collaboration in delivering a great employee experience.
✨Emphasise Continuous Improvement
Be prepared to talk about initiatives you’ve implemented to enhance efficiency and reduce query volumes. Share any innovative ideas you have for improving processes within PeopleHub and PeoplePortal. This will illustrate your proactive mindset and commitment to continuous improvement.
