Operational Assurance Manager - 12m FTC in Leeds

Job Description

Here at evoke plc our Operational Assurance team sits in the 2nd line of defence within our Regulatory Compliance and Risk Assurance department.

The department takes a data‑led and risk‑based approach to deliver innovative, independent, and objective assurance and monitoring that safeguards our customers and the integrity of evoke, ensuring robust regulatory compliance and effective risk management.

Based in Leeds or London, you will lead and develop a team of Assurance Analysts in delivering high‑quality process and outcome testing across the business, providing independent assurance over the effectiveness of controls, adherence to policies, and delivery of fair customer outcomes.

You will also be responsible for planning and overseeing assurance activities, ensuring testing is risk‑based, robust, and aligned to departmental objectives.

You will challenge findings, support the production of clear and actionable reports, and work closely with stakeholders to promote understanding of risks, control weaknesses, and improvement opportunities.

• What you will be doing
• Leadership and people management: lead, motivate, and develop a team of Assurance Analysts, fostering a high‑performance culture focused on quality, accountability, and continuous improvement.
• Actively engage with business forums and governance meetings to communicate assurance outcomes, discuss emerging risks, and support effective risk management.
• Drive consistency in testing methodologies and strengthen assurance practices through collaboration.
• Plan and oversee assurance activities, ensuring testing is risk‑based, robust, and aligned to departmental objectives.
• Plan & resource management: develop and manage assurance plans, prioritise activities, allocate resources, and deliver against agreed timelines.
• Stakeholder management and influencing: engage, challenge, and influence stakeholders at all levels.
• Interpret data, identify trends, determine root causes, and recommend practical solutions to improve controls and customer outcomes.
• Improve assurance methodologies, testing frameworks, reporting standards, and team capabilities.

Who we are looking for

We are committed to responsible gambling and look for people who can support our ethos. To apply, you will have:

• Excellent understanding of assurance methodologies, process reviews, control effectiveness testing, and outcome‑based assessments.
• Previous experience leading, motivating, and developing a team.
• Excellent communication and report writing skills, with experience translating complex findings into clear, concise, and actionable insights.
• Previous experience presenting assurance outcomes at governance forums, facilitating discussions and driving agreement on actions and improvements.

What we offer

• Family support: industry‑leading maternity and paternity leave and paid time off for caring responsibilities.
• Perks and discounts at a range of high‑street retailers.
• Financial compensation, pension, and bonus schemes.
• Health & wellbeing tools and services to support mental health and financial education; gym discounts and cycle‑to‑work scheme.
• Hybrid working: up to four days working from home with one day in office for team collaboration.
• Apply

At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities.

We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

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