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For Companies At a Glance
- Tasks: Manage key customer accounts and drive growth in a dynamic manufacturing environment.
- Company: Join a leading manufacturing firm focused on customer relationships and performance.
- Benefits: Full-time role with competitive salary and opportunities for professional development.
- Why this job: Be the go-to person for customers and make a real impact on their success.
- Qualifications: Experience in manufacturing, strong communication skills, and a knack for problem-solving.
- Other info: Collaborative team environment with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Rogerstone, Newport
Contract Type: Full-time Permanent
Hours: Monday – Friday, 37.5 hours per week
Are you a commercially minded professional with experience in manufacturing and a passion for building strong customer relationships? We are seeking an Internal Account Manager to take ownership of key customer accounts, ensuring exceptional service delivery while driving sustainable growth and profitability. This role offers the opportunity to work at the heart of a dynamic, high-performance environment, collaborating with cross-functional teams to deliver outstanding results.
The Role
As the Internal Account Manager, you will act as the primary point of contact for your assigned customers, managing both operational and financial performance. You will be responsible for driving customer satisfaction, maintaining strong commercial performance, and identifying opportunities for business growth. Working closely with senior leadership, you will play a key role in aligning customer needs with business objectives, ensuring efficient delivery and long-term partnership success.
Key Responsibilities
- Customer & Growth Management
- Lead a cross-functional, customer-focused team (8–12 people) to deliver excellent service
- Build and maintain strong, long-term customer relationships
- Identify and develop new business opportunities within existing accounts
- Use CRM and ERP systems to manage customer data and performance
- Financial & Commercial Performance
- Support the delivery of strong margins and overall profitability
- Maintain accurate system data to support business operations
- Provide timely and accurate forecasts for revenue, order intake, and order book
- Working Capital & Risk Management
- Ensure timely collection of accounts receivable
- Manage and resolve pricing discrepancies and material claims
- Maintain and execute customer contracts in line with agreed terms
- Operational & Relationship Management
- Act as the main point of contact for customer operations and escalations
- Collaborate with internal teams to achieve key performance indicators
- Lead regular customer meetings, including quarterly business reviews
- Reporting & Planning
- Provide regular account performance updates to senior management
- Contribute to SIOP processes and annual strategic planning activities
What We’re Looking For
- Experience working within a manufacturing environment
- Proven ability to lead or influence cross-functional teams
- Strong commercial awareness and customer focus
- Excellent communication and stakeholder management skills
- Analytical mindset with strong problem-solving capability
- Ability to work independently and make sound decisions
- Proficiency in CRM, ERP, and standard business software
- Background in electronics manufacturing or similar industries
- Experience in project management or programme coordination
- Familiarity with SIOP and MRP processes
Internal Account Manager employer: Evoke Staffing Ltd
Contact Detail:
Evoke Staffing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for an Internal Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in electronics manufacturing. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the Internal Account Manager position. Highlight your customer relationship skills and any relevant project management experience to stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Internal Account Manager. Highlight your experience in manufacturing and any customer relationship successes you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about building strong customer relationships and how your skills align with our needs. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, be sure to showcase your experience with CRM and ERP systems. Mention any specific achievements in managing accounts or driving growth, as this will resonate with what we're looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it’s super easy!
How to prepare for a job interview at Evoke Staffing Ltd
✨Know Your Stuff
Before the interview, dive deep into the company’s background and its position in the manufacturing sector. Familiarise yourself with their products, services, and any recent news. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Relationship Skills
As an Internal Account Manager, building strong customer relationships is key. Prepare examples from your past experiences where you successfully managed client accounts or resolved issues. Highlight how you’ve driven customer satisfaction and growth in previous roles.
✨Be Ready to Discuss Numbers
Since the role involves financial performance, brush up on your ability to discuss margins, forecasts, and profitability. Be prepared to share specific metrics or achievements that demonstrate your commercial awareness and analytical skills.
✨Prepare for Team Dynamics
You’ll be leading cross-functional teams, so think about how you can illustrate your leadership style. Prepare anecdotes that showcase your ability to influence and collaborate with others, especially in high-pressure situations. This will help convey your fit for a dynamic, high-performance environment.