At a Glance
- Tasks: Lead daily operations in health and social care, ensuring top-notch service delivery.
- Company: Join a dedicated team focused on high-quality, person-centred care.
- Benefits: Enjoy 28 days' holiday, pension scheme, and career development opportunities.
- Other info: Dynamic role with potential to progress into a Registered Manager position.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: 3 years' management experience in care and a Level 3 Diploma in Health & Social Care.
Location: Swindon, Wiltshire
Job Type: Full-time, Permanent
Salary: From £30,000 per year (depending on experience)
The Role
As Duty Manager, you will oversee the day-to-day operation of the service, ensuring care is delivered safely, efficiently, and in line with CQC regulations. You will provide leadership to care staff, respond to operational issues, and ensure compliance while maintaining excellent standards of care. This is an excellent opportunity for a strong leader with experience in health and social care who is passionate about delivering high-quality, person-centred care and supporting staff to achieve the highest standards.
Key Responsibilities
- Manage the daily operation of the service and coordinate care delivery.
- Ensure all care visits are covered, and staffing levels are maintained.
- Provide leadership, supervision, and ongoing support to care staff.
- Participate in the on-call rota and respond to emergencies and out-of-hours issues.
- Conduct spot checks, staff supervisions, observations, and competency assessments.
- Investigate incidents, accidents, complaints, and safeguarding concerns.
- Monitor service performance through KPIs and capacity tracking.
- Maintain accurate records using electronic care management systems (Birdie experience desirable).
- Liaise with local authorities, NHS professionals, families, and other stakeholders.
- Support recruitment, induction, training, and staff development.
- Ensure compliance with CQC Fundamental Standards, company policies, and employment legislation.
- Promote a culture of continuous improvement and high-quality care.
Essential Requirements
- Minimum of 3 years' management experience within domiciliary care or supported living.
- Excellent knowledge of CQC Fundamental Standards and safeguarding.
- Level 3 Diploma in Health & Social Care (minimum).
- Level 5 Diploma in Leadership & Management (or working towards).
- Strong leadership, organisational, and communication skills.
- Experience using electronic care planning and rostering systems.
- Full UK driving licence and access to your own vehicle.
- Right to work in the UK.
Desirable
- Experience managing or supporting CQC inspections.
- Experience using Birdie, People Planner, or similar care management systems.
- Previous Registered Manager experience or aspirations to progress into a Registered Manager role.
Benefits
- Standard pension scheme
- 28 days' holiday including bank holidays
- On-site parking
- Opportunities for professional development and career progression
Duty Manager (Health & Social Care) employer: Evoke Staffing Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Health & Social Care)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Evoke Staffing Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Evoke Staffing Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Evoke Staffing Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Duty Manager (Health & Social Care)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Evoke Staffing Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Evoke Staffing Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Evoke Staffing Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Evoke Staffing Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Evoke Staffing Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Evoke Staffing Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
