At a Glance
- Tasks: Deliver outstanding customer service and build relationships with customers in a vibrant environment.
- Company: Join a leading retail team focused on creating memorable experiences.
- Benefits: Annual pay review, performance bonuses, 28 days holiday, and birthday off.
- Other info: Flexible shifts available with opportunities for training and internal growth.
- Why this job: Be at the heart of the action and make a real difference for customers.
- Qualifications: Passion for customer service and strong interpersonal skills.
The predicted salary is between 20000 - 25000 £ per year.
People don't just come here to place bets – they come for the experience. As a retail team member you will be at the heart of it all, delivering outstanding customer service, building relationships, and contributing to a safe and enjoyable environment for all.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening and closing activities as required
Working Patterns
Shops open between 8 am and 10 pm, Monday to Sunday. Shifts are set on a rota basis and may include evenings and weekends; hours are flexible with full and part‑time options.
Qualifications
- Passion for delivering great customer service
- Strong interpersonal and empathy skills, able to engage customers from all walks of life
Benefits
- Annual pay review and a performance bonus scheme
- 28 days holiday annually (pro‑rated for part‑time staff)
- Extra paid day off for your birthday
- Pension match up to 4 %
- Discounts on promotions, cinema, holidays, and high‑street shops
- Training and development opportunities with a focus on internal growth
Customer Service Representative in Rochdale employer: Evoke Plc
As a Customer Service Representative, you will thrive in a vibrant and dynamic environment where your passion for outstanding customer service is celebrated. With flexible working hours, generous benefits including an annual pay review, performance bonuses, and a strong focus on employee development, this company fosters a supportive culture that prioritises both personal and professional growth. Join a team that values relationships and champions safer gambling, making every day rewarding and enjoyable for both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Rochdale
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evoke Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evoke Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Rochdale
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evoke Plc:Your cover letter is your chance to shine! Tell us why you want to work at Evoke Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evoke Plc!
How to prepare for a job interview at Evoke Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
