At a Glance
- Tasks: Lead a team to deliver top-notch customer service in a vibrant betting shop.
- Company: Join a dynamic company focused on customer satisfaction and team development.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, and perks at popular retailers.
- Other info: Flexible shifts with opportunities for career growth and extensive training.
- Why this job: Make a real impact by leading a passionate team and engaging with customers.
- Qualifications: Supervisory experience and strong people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Team Leader in one of our betting shops, you will play a vital role in maintaining a customer‑centric environment and lead by example on the shop floor. You will receive continuous training, development benefits, and the opportunity to progress within the company.
Key Responsibilities
- Lead and motivate a team of Customer Service Representatives
- Coach and develop team members
- Maintain high standards and ensure the shop looks the part (e.g., visual displays)
- Build relationships with customers and deliver excellent service
- Champion safer gambling at all times
- Open and close the shop with team support as required
- Ensure the shop achieves targets
Working Patterns
The shop operates Monday to Sunday, with opening times between 8am and 10pm. Shifts are scheduled on a rota basis and may include evenings and weekends.
Qualifications & Experience
- Supervisory experience and strong people skills
- Positive, can‑do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills, able to engage customers from diverse backgrounds
Benefits
- Annual pay review & bonus scheme
- 28 days holiday entitlement (pro rata)
- Paid birthday day off (extra day in birthday month)
- Extensive training and development program
- Career progression opportunities (e.g., Cluster Operations Manager or Head Office roles)
- Pension plan with 4% employer match
- Perks and discounts at high‑street shops, cinemas, and holidays
Customer Service Team Leader in Peterborough employer: Evoke Plc
As a Customer Service Team Leader in our vibrant betting shops, you will thrive in a dynamic and supportive work environment that prioritises customer satisfaction and employee development. With extensive training programmes, career progression opportunities, and a culture that champions teamwork and excellence, we ensure our employees feel valued and empowered to succeed. Enjoy competitive benefits, including an annual pay review, generous holiday entitlement, and unique perks that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Peterborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your people skills! Since you'll be leading a team, think of examples where you've motivated others or resolved conflicts. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your customer service experience! Think about times when you went above and beyond for a customer. Highlighting these moments can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Team Leader in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Team Leader position. Highlight your supervisory experience and people skills, and give examples of how you've motivated teams in the past. This will show us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong communication skills, so make sure your writing reflects that!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Evoke Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Team Leader. Familiarise yourself with how to lead and motivate a team, maintain high standards, and deliver excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since strong interpersonal skills are crucial for this position, prepare examples from your past experiences where you've successfully engaged with customers or coached team members. Highlight your ability to build relationships and demonstrate empathy, as these qualities will resonate well with the interviewers.
✨Emphasise Your Positive Attitude
A positive, can-do attitude is essential for this role. During the interview, convey your enthusiasm for the job and your willingness to tackle challenges head-on. Share stories that illustrate your dynamic approach to work and how you’ve maintained a positive environment in previous roles.
✨Prepare Questions About Development Opportunities
Since the company offers extensive training and career progression, come prepared with questions about these opportunities. This shows that you’re not only interested in the role but also in growing within the company. Ask about the training programmes and potential career paths, which will demonstrate your commitment to long-term success.
