At a Glance
- Tasks: Deliver outstanding customer service and build relationships with customers in a vibrant environment.
- Company: Join a leading retail team focused on creating memorable experiences.
- Benefits: Annual pay review, performance bonuses, 28 days holiday, and birthday off.
- Other info: Flexible shifts available with opportunities for training and internal growth.
- Why this job: Be at the heart of the action and make a real difference for customers.
- Qualifications: Passion for customer service and strong interpersonal skills.
The predicted salary is between 20000 - 25000 £ per year.
People don't just come here to place bets – they come for the experience. As a retail team member you will be at the heart of it all, delivering outstanding customer service, building relationships, and contributing to a safe and enjoyable environment for all.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening and closing activities as required
Working Patterns
Shops open between 8 am and 10 pm, Monday to Sunday. Shifts are set on a rota basis and may include evenings and weekends; hours are flexible with full and part‑time options.
Qualifications
- Passion for delivering great customer service
- Strong interpersonal and empathy skills, able to engage customers from all walks of life
Benefits
- Annual pay review and a performance bonus scheme
- 28 days holiday annually (pro‑rated for part‑time staff)
- Extra paid day off for your birthday
- Pension match up to 4 %
- Discounts on promotions, cinema, holidays, and high‑street shops
- Training and development opportunities with a focus on internal growth
Customer Service Representative in Nottingham employer: Evoke Plc
As a Customer Service Representative, you will thrive in a vibrant and dynamic environment where your passion for outstanding customer service is celebrated. With flexible working hours, generous benefits including an annual pay review, performance bonuses, and a strong focus on employee development, this company fosters a supportive culture that prioritises both personal and professional growth. Join a team that values relationships and champions safer gambling, making every day rewarding and enjoyable for both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the brand and its values. This way, you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for a customer. This will demonstrate your strong interpersonal skills and commitment to delivering great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Representative in Nottingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for in a Customer Service Representative. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for delivering great customer service comes across!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Evoke Plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to providing an outstanding experience.
✨Demonstrate Your Interpersonal Skills
Since the role requires strong interpersonal skills, be prepared to showcase how you can engage with customers from diverse backgrounds. Practice active listening and empathy in your responses, and consider role-playing common customer scenarios to highlight your ability to connect with people.
✨Familiarise Yourself with Betting Terminals
Before the interview, take some time to learn about betting terminals and how they work. Being able to discuss these systems confidently will show that you're proactive and ready to assist customers effectively, which is a key part of the job.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and opportunities for growth. This not only shows your interest in the position but also helps you gauge if the company aligns with your values and career goals.
