At a Glance
- Tasks: Welcome customers, process bets, and assist with queries in a friendly environment.
- Company: Join a dynamic team focused on excellent customer service and safer gambling.
- Benefits: Enjoy annual pay reviews, bonuses, and 28 days holiday plus a paid birthday off.
- Other info: Flexible shifts available, with opportunities for training and career advancement.
- Why this job: Make a difference by building relationships and providing top-notch service to customers.
- Qualifications: Passion for customer service and strong interpersonal skills are essential.
The predicted salary is between 20000 - 25000 € per year.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers demonstrate how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Qualifications
- Passion for delivering great customer service
- Strong interpersonal and empathy skills, able to engage with customers from all walks of life
Working Patterns
- Shops open between 8 am and 10 pm, Monday to Sunday
- Shifts organised on a rota basis, subject to change, including evenings and weekends
- Full or part‑time hours available
Benefits
- Annual pay review and bonus scheme
- 28 days holiday entitlement annually (pro‑rated for part‑time staff)
- Paid birthday day off (extra paid day within birthday month)
- Pension plan with 4% employer match
- Discounts on high‑street shops, cinemas and holidays
- Training and development opportunities, with a focus on career advancement
Customer Service Representative in Maidstone employer: Evoke Plc
As a Customer Service Representative, you will thrive in a vibrant work environment that prioritises exceptional customer service and employee well-being. With a strong focus on career advancement, our company offers comprehensive training and development opportunities, alongside generous benefits such as an annual pay review, 28 days of holiday, and a paid birthday day off. Join us in fostering a culture of inclusivity and support, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Maidstone
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they treat their customers. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common customer queries and how you would handle them. Role-playing these situations can boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your interpersonal skills! During the interview, be sure to highlight your ability to engage with diverse customers. Share examples of how you've built relationships in previous roles to demonstrate your passion for great customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show that you’re keen on the role.
We think you need these skills to ace Customer Service Representative in Maidstone
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Representative. Highlight your relevant experience and skills that match the job description, especially your interpersonal skills and empathy.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Evoke Plc
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering great customer service. Share specific examples from your past experiences where you went above and beyond to help a customer. This will show that you genuinely care about providing excellent service.
✨Demonstrate Your Interpersonal Skills
During the interview, engage with the interviewer as if they were a customer. Use active listening and respond thoughtfully to their questions. This will highlight your ability to connect with people from all walks of life, which is crucial for this role.
✨Familiarise Yourself with Betting Terminals
If you have the chance, do a bit of research on how betting terminals work. Being able to demonstrate knowledge about these systems can set you apart from other candidates. You could even prepare a few questions to ask about the technology during the interview.
✨Be Ready for Shift Flexibility
Since the shops operate between 8 am and 10 pm, be prepared to discuss your availability for various shifts, including evenings and weekends. Showing that you're flexible and willing to adapt to the rota will make you a more attractive candidate.
