Customer Service Representative in Hutton

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers demonstrate how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Qualifications

• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage with customers from all walks of life

Working Patterns

• Shops open between 8 am and 10 pm, Monday to Sunday
• Shifts organised on a rota basis, subject to change, including evenings and weekends
• Full or part‑time hours available

Benefits

• Annual pay review and bonus scheme
• 28 days holiday entitlement annually (pro‑rated for part‑time staff)
• Paid birthday day off (extra paid day within birthday month)
• Pension plan with 4% employer match
• Discounts on high‑street shops, cinemas and holidays
• Training and development opportunities, with a focus on career advancement