Job Description
We’re a passionate, collaborative and fast-paced operational team at the heart of our Gaming, Sports and Poker experiences. Working across multiple brands and territories, we bring promotions, content and commercial priorities to life, helping deliver a seamless and engaging journey for our players every day. As a Poker Operations Executive, you'll play a key role in maintaining and enhancing our Poker proposition across web and app platforms, combining your passion for Poker with operational excellence to ensure every player interaction is relevant, accurate and entertaining.
What You’ll Be Doing
- Support the day-to-day management of Poker content, promotions and merchandising across websites and apps
- Publish and maintain onsite content, ensuring all activity is delivered accurately, on time and to a high standard
- Work closely with the Poker Operations Manager and Poker stakeholders to execute commercial priorities and promotional campaigns
- Monitor the Poker customer journey, proactively identifying and resolving content or operational issues that could impact the player experience
- Use your understanding of Poker players, events and industry trends to help create an engaging and relevant onsite proposition
- Collaborate with teams across CRM, Commercial, Product, Technology and Operations to support campaigns, launches and operational readiness activities
- Analyse performance data and player insights to identify opportunities to improve content effectiveness and customer engagement
- Contribute to continuous improvement initiatives, helping enhance processes, quality standards and ways of working across Poker Operations
Who We Are Looking For
- Excellent knowledge of Poker, including player behaviours, key tournaments and the wider Poker landscape, alongside a genuine enthusiasm for the game
- Experience managing digital content, merchandising or operational activity within an online, customer-focused environment
- High attention to detail with the ability to prioritise tasks, manage deadlines and maintain quality in a fast-moving environment
- A collaborative approach, with confidence building relationships across multiple teams and using insight to support informed decision-making
What We Offer
- Financial: Competitive salary, pension, and bonus schemes.
- Hybrid working: Our Gibraltar-based employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Employees living in Spain and working in Gibraltar are required to work from the office 80% of the time.
- Holiday entitlement: Your 25 days holiday is topped up by 12 bank holidays.
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Life assurance: Safeguarding your financial future and offering peace of mind.
- Perks and discounts: Discounts at a range of high-street retailers.
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
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Poker Executive in Gibraltar employer: evoke plc
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where customer service is paramount. Our supportive work culture fosters personal growth and career development, with flexible hours, competitive benefits, and a commitment to employee well-being. Join us to be part of a dynamic team that values trust, diversity, and the drive to excel in delivering exceptional experiences for our customers.