At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join William Hill, a trusted name in UK retail since 1966.
- Benefits: Enjoy flexible hours, annual bonuses, and 28 days holiday plus your birthday off.
- Other info: Shifts include evenings and weekends; perfect for students seeking flexible work.
- Why this job: Be part of a supportive team that values your growth and community connections.
- Qualifications: Passion for customer service and strong interpersonal skills required.
The predicted salary is between 24000 - 36000 £ per year.
People don't just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you're a people person, you'll love working here. What's more, you'll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we'll raise our game. You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
Have a passion for delivering great customer service - Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
We're William Hill, part of evoke. With over 1, 300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 - and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together - you'll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill. More about evoke We're a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn't be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That's the future. That's evoke. At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We've a range of full and part-time hours on offer.
- London Location Allowance: For all roles within the M25 we offer a location allowance meaning that you will receive an additional 50p per hour on top of your base salary.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You'll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Pension plan: We'll match your pension contributions to 4%.
- Perks and discounts: When you're part of William Hill, you'll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We'll support your growth with career development opportunities.
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Customer Service Representative in City of Westminster employer: evoke plc
As a Tax Manager in our London office, you will join a dynamic team that values innovation and collaboration, offering a supportive work culture that prioritises employee well-being and professional growth. With industry-leading family support benefits, flexible hybrid working arrangements, and opportunities to streamline processes through technology, we empower our employees to thrive both personally and professionally in a vibrant city environment. Join us to make a meaningful impact while enjoying perks that enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in City of Westminster
✨Tip Number 1
Familiarise yourself with the betting industry and the specific services offered by William Hill. Understanding the products and customer experience will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with customers in previous roles. This will demonstrate your ability to build relationships, which is crucial for this position.
✨Tip Number 3
Research the company culture at William Hill and evoke. Be ready to discuss how your values align with theirs, particularly around trust, belonging, and customer service excellence.
✨Tip Number 4
Prepare to discuss your availability and flexibility regarding shifts, as the role requires working evenings and weekends. Showing that you're adaptable can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative in City of Westminster
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at William Hill. Familiarise yourself with their focus on customer experience and community engagement.
Tailor Your CV:Highlight your customer service experience and interpersonal skills in your CV. Use specific examples that demonstrate your ability to engage with diverse customers and provide excellent service.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for customer service. Mention why you want to work at William Hill and how your values align with their culture of trust and belonging.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application shows attention to detail.
How to prepare for a job interview at evoke plc
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and evoke before your interview. Understand their values, culture, and what sets them apart in the betting industry. This will show your genuine interest in the company and help you align your answers with their mission.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these scenarios in detail.
✨Emphasise Your Flexibility
With varied working hours and shifts, it's important to convey your willingness to adapt. Highlight your availability and any previous experience working in flexible environments, showing that you're ready to meet the demands of the role.
