At a Glance
- Tasks: Provide on-site IT equipment swap-outs and installations across the UK.
- Company: Join a leading managed IT services provider in retail and hospitality.
- Benefits: Permanent role with competitive salary and opportunities for growth.
- Other info: Enjoy a varied role with excellent career development prospects.
- Why this job: Be part of a dynamic team delivering top-notch customer service.
- Qualifications: Strong communication skills and a clean driving licence are essential.
The predicted salary is between 36000 - 60000 £ per year.
Company: Complete Technical Solutions (part of EVO Group)
Contract Type: Permanent, Full-time
Hours: 40 hours per week, 5 days out of 7 on a rota (including alternate weekends)
Complete Technical Solutions, part of EVO Group, is a market leader in managed IT services for the retail and hospitality sectors. We deliver installation, maintenance, repairs, and configuration for IT products, supporting some of the UK's largest retailers. Our success is built on dedicated staff and a commitment to outstanding customer service.
The Role
As a Field Service Engineer, you'll work on customer sites across the UK, providing swap-out services for retail IT devices. This role involves significant driving, so a clean driving licence is essential. You'll ensure all work meets customer contract commitments and maintain professionalism at all times.
Key Responsibilities
- Perform on-site swap-outs and installations of IT equipment.
- Follow all customer and company procedures, including escalation processes.
- Manage van stock and ensure accurate documentation.
- Collect parts from courier depots as required.
- Support project work and installations when needed.
- Maintain company vehicle in a legal and roadworthy condition.
- Comply with Health & Safety requirements and keep certifications up to date.
What We're Looking For
- Excellent communication and organisational skills.
- Strong customer service experience and ability to manage challenging situations.
- Good working knowledge of Windows and IT systems.
- Previous field service experience.
- Calm under pressure, team player, and professional approach.
- Clean driving licence (essential).
Desirable
- Technical engineering skills and IT product repair experience.
Locations
Field Service Engineer in Newmarket, Suffolk employer: EVO Group
Complete Technical Solutions, part of EVO Group, is an exceptional employer that prioritises employee development and a supportive work culture. With a focus on managed IT services for the retail and hospitality sectors, we offer our Field Service Engineers the opportunity to work with leading brands across the UK, ensuring a dynamic and rewarding career path. Our commitment to outstanding customer service is matched by our dedication to staff wellbeing, providing a collaborative environment where your skills can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newmarket, Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and retail sectors. You never know who might have a lead on a Field Service Engineer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your driving skills! Since a clean driving licence is essential, be ready to discuss your driving experience and how it relates to your reliability as a Field Service Engineer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer in Newmarket, Suffolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in field service roles. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your customer service and IT knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of your past experiences that align with our needs, and let your personality come through.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your communication skills. Keep it clear, concise, and professional – we want to see that you can convey information effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Complete Technical Solutions!
How to prepare for a job interview at EVO Group
✨Know Your Tech
Brush up on your knowledge of Windows and IT systems before the interview. Be ready to discuss your previous field service experience and how it relates to the role. This will show that you’re not just familiar with the tech, but that you can also apply it in real-world scenarios.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled challenging customer situations in the past. Highlight your communication skills and how you maintain professionalism under pressure. This is crucial for a Field Service Engineer, as you'll be representing the company on-site.
✨Demonstrate Organisational Skills
Think about how you manage your time and resources, especially when it comes to van stock and documentation. Be ready to explain your process for ensuring everything is in order, as this will reflect your ability to meet customer contract commitments.
✨Be Ready to Drive
Since this role involves significant driving, make sure you have your clean driving licence details handy. You might be asked about your driving experience or how you ensure your vehicle is maintained, so be prepared to discuss this aspect confidently.
