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- Tasks: Provide on-site IT support, installations, and repairs for retail devices.
- Company: Leading provider of IT services for major retail and hospitality brands.
- Benefits: Competitive salary, death in service cover, discounts, and a paid charity day.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills, field service experience, and a clean driving licence.
- Other info: Enjoy a role that keeps you on the move with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Join a Leading Provider of Retail & Hospitality IT Services. Complete Technical Solutions is a market leader in delivering managed IT services to major retail and hospitality brands across the UK. We pride ourselves on excellent service, technical expertise and a customer-first approach — and thanks to continued growth, we are expanding our Field Service team.
If you are reliable, customer-focused, and enjoy a role that keeps you on the move, this could be the perfect opportunity for you.
The Role: As a Field Service Engineer (EPOS), you will be working on customer sites, travelling daily to complete swap-outs, installations, repairs, and general service work on a range of retail IT devices. You will typically work between 08:30 and 17:30, including alternate weekends as part of the rota. This role requires significant driving, so a clean UK driving licence is essential.
What You’ll Be Doing:
- Deliver on-site swap-out services in line with customer SLAs
- Provide a professional, customer-focused service at all times
- Collect parts from courier depots as required
- Maintain and audit your van stock
- Follow all processes for parts handling, returns and repairs
- Support installation projects as required
- Use the company call management system accurately (web/mobile)
- Complete all paperwork to customer standards
- Follow all documentation, policies and health & safety procedures
- Attend Head Office for meetings/training when required
- Maintain the company vehicle in a legal and roadworthy condition
Essential: What We’re Looking For:
- Excellent written and verbal English
- Strong communication and organisational skills
- Confident handling difficult people/situations
- Good analytical skills
- Working knowledge of Windows & general IT systems
- Experience in field service and/or customer service
- Calm under pressure, positive attitude, professional approach
- Team player
- Smart appearance
- Defensive driving skills
- Clean driving licence (essential)
Desirable:
- Technical engineering background
- IT product repair experience
Company Benefits:
- Death in Service cover
- Evo Lifeworks Perks (discounts on everyday goods)
- Birthday voucher
- One paid day per year for charity work
Why Join Us? You’ll be part of a dedicated, hardworking team providing essential IT support to some of the UK’s biggest retail brands. Your work will directly impact customer satisfaction and help maintain service excellence across the UK.
Field Service Engineer in London employer: EVO Group
Contact Detail:
EVO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Complete Technical Solutions and understand their values, services, and the specific needs of their clients in retail and hospitality. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for practical assessments! As a Field Service Engineer, you might face technical tests or scenario-based questions. Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field service and customer service. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Be sure to mention your customer-focused approach and any technical expertise you have.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EVO Group
✨Know Your Tech
Brush up on your technical knowledge related to retail IT devices and EPOS systems. Be ready to discuss your experience with installations, repairs, and any troubleshooting you've done in the past. This will show that you’re not just a people person but also technically savvy.
✨Customer Service Focus
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your customer-first approach.
✨Driving Skills Matter
With significant driving involved, make sure you highlight your clean UK driving licence and any relevant driving experience. You might even want to mention how you handle long hours on the road or manage your time effectively between jobs.
✨Stay Calm Under Pressure
Field service roles can be unpredictable, so prepare to discuss how you stay calm and collected in challenging situations. Think of specific instances where you’ve successfully managed difficult customers or tight deadlines, as this will showcase your ability to thrive under pressure.
