At a Glance
- Tasks: Provide on-site IT device swap-outs and support project installations across the UK.
- Company: Join a leading managed IT services provider in retail and hospitality.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Exciting career growth potential and a supportive team culture.
- Why this job: Make a real difference in customer service while working with cutting-edge technology.
- Qualifications: Strong communication skills, customer service experience, and a clean driving licence.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Complete Technical Solutions is a market leader in managed IT services for the retail and hospitality sectors. We pride ourselves on delivering exceptional customer service through installation, maintenance, repairs, and configuration of IT products for some of the UK's largest retailers. We're expanding our team and looking for a dedicated Field Service Engineer to help us continue providing outstanding service.
About the Role
As a Field Service Engineer, you'll work on customer sites across the UK, performing swap-outs and replacements of retail IT devices. This role involves significant driving, so a clean driving licence is essential.
Key Responsibilities
- Provide on-site swap-out services in line with customer contracts.
- Maintain van stock and ensure all parts are processed correctly.
- Complete all paperwork accurately to meet customer requirements.
- Support project installations and assist colleagues when needed.
- Comply with health and safety standards and maintain certifications.
- Keep company vehicle in a legal and roadworthy condition.
- Attend periodic meetings and training at Head Office.
What We're Looking For
- Excellent communication and organisational skills.
- Strong customer service experience and ability to manage challenging situations.
- Good working knowledge of Windows and IT systems.
- Field service experience preferred.
- Calm under pressure, professional, and customer-focused.
- Clean driving licence required.
Desirable: Technical engineering or IT product repair experience.
Field Service Engineer employer: EVO Group
Join our dynamic logistics team in Normanton, where we prioritise a supportive work culture and offer competitive pay rates ranging from £14.6 to £15.6 an hour. We are committed to employee growth, providing training and development opportunities that empower our drivers to excel in their roles while ensuring a customer-first approach in every delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Complete Technical Solutions and understand their values, services, and the sectors they operate in. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Field Service Engineer role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical skills. Think of examples from your past experiences that highlight your problem-solving abilities and how you’ve handled challenging situations. We want to see your calm and professional side!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really keen on joining our team at Complete Technical Solutions.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your customer service experience and any relevant technical knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you want to join Complete Technical Solutions and how your background makes you an ideal candidate for this position.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application is clear and concise. We want to see how you can convey information effectively, so keep it professional yet personable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EVO Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows and IT systems. Familiarise yourself with common retail IT devices and their functionalities, as you'll likely be asked about them during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional service, prepare examples of how you've handled challenging customer situations in the past. Think of specific instances where you turned a negative experience into a positive one.
✨Be Ready to Drive
With significant driving involved, ensure you have your clean driving licence ready to discuss. You might also want to mention your experience with managing time effectively while on the road, as this will show your organisational skills.
✨Stay Calm and Professional
Field service roles can be stressful, so be prepared to demonstrate how you stay calm under pressure. Share examples of how you maintained professionalism in tough situations, as this will resonate well with the interviewers.
