Field Service Engineer in Suffolk

Complete Technical Solutions are a market leader in providing managed IT services across the retail and hospitality sectors. We pride ourselves on delivering exceptional service, from installation and configuration to maintenance and repair of IT equipment. Due to continued growth, were looking to expand our field engineering team with driven, customer-focused individuals. The Role As a Field Service Engineer, youll be travelling to customer sites carrying out EPOS and IT equipment swaps, installations, and maintenance. This is a hands-on, customer-facing role where no two days are the same. Youll typically work between 08:30 17:30 , with jobs scheduled across your allocated area. ?? Important: This is a field-based role with regular travel, so a full clean driving licence is essential . Key Responsibilities Carry out on-site hardware swaps and installations Deliver a professional, customer-first service at all times Collect and manage parts from local depots or courier points Maintain accurate records using internal systems Ensure van stock is controlled, audited, and up to date Follow all company processes and customer procedures Support project-based work and nationwide rollouts Complete all required paperwork accurately Maintain company vehicle in a safe and roadworthy condition Adhere to health & safety policies at all times Attend training and meetings when required What Were Looking For ? Essential Field service or customer service experience Strong communication and organisational skills Confident using IT systems (Windows knowledge preferred) Ability to handle challenging situations calmly Full UK driving licence Professional, positive, can-do attitude ? Desirable Experience with EPOS or IT hardware repairs Technical engineering background Personal Attributes Customer-focused and professional Calm under pressure Team player Well-presented and reliable Strong problem-solving mindset Benefits Life assurance (Death in Service) Employee perks & discounts (Evo Lifeworks) Birthday voucher Annual charity day Ongoing training and development opportunities TPBN1_UKTJ