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For Companies At a Glance
- Tasks: Assist customers with online queries and provide top-notch support.
- Company: Join a dynamic E-Commerce team in Normanton, focused on growth and innovation.
- Benefits: Enjoy flexible working hours and opportunities for career development.
- Why this job: Gain hands-on experience in the online retail world while making a real impact.
- Qualifications: No specific experience required; just a passion for helping others and learning.
- Other info: Perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 43200 £ per year.
Our Normanton based E-Commerce team have an exciting opportunity available for a Helpdesk Advisor to join them. The role of E-Commerce Helpdesk Administrator is perfect for candidates that want to develop a career in Online over time. The successful candidate will be exposed to all aspects of the department to ensure a wide understanding of the development the business is...
Ecommerce Helpdesk Advisor employer: EVO Group
Contact Detail:
EVO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Helpdesk Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer queries effectively but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. As an E-commerce Helpdesk Advisor, you'll be dealing with customers regularly, so demonstrating your ability to handle inquiries and resolve issues efficiently is key.
✨Tip Number 3
Research common e-commerce platforms and tools. Being knowledgeable about the technology we use can give you an edge and show that you're proactive about learning the industry.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with others in the field can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Ecommerce Helpdesk Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Ecommerce Helpdesk Advisor position. Tailor your application to highlight relevant experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in e-commerce or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your suitability for the role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how your background aligns with the company's goals.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and presented professionally.
How to prepare for a job interview at EVO Group
✨Know the E-Commerce Landscape
Familiarise yourself with the latest trends and technologies in e-commerce. Understanding how online shopping works and the challenges customers face will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
As a Helpdesk Advisor, you'll be dealing with customer queries regularly. Prepare examples of how you've successfully handled customer issues in the past, highlighting your communication skills and problem-solving abilities.
✨Demonstrate Adaptability
E-commerce is a fast-paced environment that often requires quick thinking and adaptability. Be ready to discuss situations where you've had to adapt to changes or learn new systems quickly.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's e-commerce strategies and future plans. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
