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- Tasks: Be the go-to person for customer queries via phone and email.
- Company: Join a dynamic Ecommerce team focused on customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact on customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Ideal for those passionate about ecommerce and customer care.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a dedicated and customer-focused Customer Experience Advisor to join our Ecommerce team. In this role, you will be the first point of contact for our customers, delivering a high standard of service through both phone and email. Youll play a key part in ensuring customer satisfaction by resolving queries efficiently and professionally, while also contributing to the continuous improvement of the customer experience.
Key Responsibilities:
- Respond promptly to customer calls and emails, providing accurate information and resolving queries.
- Handle post-sales queries from both internal and external customers.
- Take ownership of customer complaints and ensure timely resolution.
- Maintain accurate records of all customer interactions and actions taken.
- Collaborate with internal teams to manage customer expectations and resolve issues.
- Ensure compliance with business processes and service level agreements (SLAs).
- Support credit management by understanding the financial impact of customer service decisions.
- Meet weekly and monthly objectives set by the Ecommerce Helpdesk Manager.
What Were Looking For:
Essential:
- Previous experience in a customer service role.
- Understanding of online trading, regulations, and standards.
- Strong communication and interpersonal skills.
- Ability to handle complaints and difficult conversations with resilience and professionalism.
- Excellent problem-solving skills and attention to detail.
- Commercial awareness and the ability to balance customer satisfaction with business needs.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office (Outlook, Word, Excel).
Desirable:
- Industry and product knowledge.
- Experience working in an ecommerce or online retail environment.
Ecommerce Customer Experience Advisor in Normanton, West Yorkshire employer: EVO Group
Contact Detail:
EVO Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Experience Advisor in Normanton, West Yorkshire
✨Tip Number 1
Familiarise yourself with the latest trends in ecommerce and customer service. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing difficult scenarios with a friend can prepare you to respond professionally and effectively, showcasing your resilience and problem-solving abilities.
✨Tip Number 3
Research StudySmarter’s values and customer service approach. Tailoring your responses to align with our company culture during interviews can significantly enhance your chances of making a positive impression.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and expectations, helping you prepare better for the interview process.
We think you need these skills to ace Ecommerce Customer Experience Advisor in Normanton, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in ecommerce or online retail. Use specific examples that demonstrate your problem-solving skills and ability to handle complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the ecommerce landscape. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully resolved customer queries and maintained high standards of service.
Showcase Your Organisational Abilities: Demonstrate your organisational skills by mentioning any experience you have in managing multiple tasks in a fast-paced environment. This will show that you can meet the objectives set by the Ecommerce Helpdesk Manager.
How to prepare for a job interview at EVO Group
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you resolved complaints or improved customer satisfaction, as this will demonstrate your ability to handle the responsibilities of the role.
✨Understand Ecommerce Fundamentals
Familiarise yourself with the basics of online trading and the specific regulations that apply. This knowledge will not only impress the interviewers but also show that you are genuinely interested in the ecommerce sector.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be the first point of contact for customers, showcasing your communication skills during the interview is crucial. Consider role-playing common customer scenarios to prepare.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of past situations where you had to think on your feet to resolve an issue, and be ready to explain your thought process and the outcome.
