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- Tasks: Manage warranty claims, ensuring accuracy and customer satisfaction.
- Company: Join a growing multi-franchise company focused on operational excellence.
- Benefits: Enjoy 20 + 8 days holiday and access to an employee benefits portal.
- Why this job: Be part of a dynamic team that values exceptional customer service and growth.
- Qualifications: 2 years in a warranty administrator role; experience with IT systems is a plus.
- Other info: Based in Southwater, West Sussex; great opportunity for career development.
The predicted salary is between 30000 - 42000 £ per year.
As a Warranty Administrator for EVM UK & EVM IRL, you will be responsible for managing all warranty claims with our suppliers. This role requires meticulous attention to detail, excellent communication skills, and the ability to coordinate effectively with manufacturers and customers. Your goal is to ensure that all warranty claims are processed efficiently and accurately, maximizing recovery for the company and ensuring customer satisfaction.
Your role will include, although not be limited to:
- Receive and Process Warranty Claims: Handle incoming warranty claims from customers, ensuring all necessary documentation is complete.
- Documentation Preparation: Prepare and submit warranty documentation according to manufacturer guidelines.
- Follow-up and Resolution: Follow up with manufacturers to ensure claims are processed, and address any denied claims by providing additional information or resubmitting.
- Customer Communication: Discuss warranty claims and expectations with customers, keeping them informed about the status of their claims.
- Coordinate with Vendors: Schedule warranty-related appointments and coordinate with vendors for replacement parts.
- Inventory Management: Maintain accurate records of warranty parts inventory and manage vendor paperwork.
- Compliance and Audits: Stay updated on factory recalls and warranty policies, conducting regular audits to ensure compliance.
- Financial Tracking: Ensure proper documentation of warranty work for payment recovery from manufacturers.
- Reporting: Monitor and report on the financial performance of the warranty department to senior management.
Location: Based in Southwater, West Sussex
The Package:
- 20 + 8 days holiday
- Employee benefits portal.
- Cycle to Work Scheme.
How to apply: Please forward an up-to-date CV to peter.flynn@evmdirect.co.uk or contact our team on 0345 5205160
Knowledge & Experience Requirements:
- A minimum of 2 years in a warranty administrator role within the commercial industry.
- Experience working with Pinnacle DMS, Kerridge or similar system is beneficial.
- Strong acumen in IT systems including Office 365 and web based portals for warranty claims.
- Strong Analytical and problem solving skills.
- Strong interpersonal skills.
This position offers an exciting opportunity for a dynamic and experienced warranty administrator to grow their experience with a growing multi franchise company. We are looking for an exceptional individual committed to delivering exceptional customer service and operational excellence within our aftersales department.
Warranty Administrator – EVM UK & EVM IRL employer: EVMLtd
Contact Detail:
EVMLtd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator – EVM UK & EVM IRL
✨Tip Number 1
Familiarise yourself with the specific warranty processes and systems mentioned in the job description, such as Pinnacle DMS or Kerridge. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer inquiries and coordinating with suppliers. Practising how to clearly explain warranty processes and manage expectations can set you apart during interviews.
✨Tip Number 3
Showcase your analytical and problem-solving abilities by preparing examples from your past experience where you successfully resolved warranty claims or improved processes. This will highlight your capability to handle the responsibilities of the role effectively.
✨Tip Number 4
Network with professionals in the automotive or warranty administration field. Engaging with industry contacts can provide insights into best practices and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Warranty Administrator – EVM UK & EVM IRL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warranty administration, particularly any roles where you've managed claims or worked with similar systems like Pinnacle DMS or Kerridge. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Warranty Administrator role. Emphasise your attention to detail, communication skills, and experience in customer service. Show how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your analytical and problem-solving skills. Mention your proficiency with IT systems, especially Office 365 and web-based portals, as these are crucial for the role.
Follow Application Instructions: Ensure you send your application to the correct email address provided in the job description. Double-check that your CV and cover letter are up-to-date and formatted correctly before hitting send.
How to prepare for a job interview at EVMLtd
✨Know Your Warranty Processes
Familiarise yourself with the warranty claim processes relevant to the role. Understand the typical documentation required and the common issues that arise. This will show your potential employer that you are proactive and knowledgeable about the industry.
✨Demonstrate Communication Skills
Since the role involves a lot of customer interaction, be prepared to showcase your communication skills. Think of examples where you've effectively communicated complex information or resolved customer issues. This will highlight your ability to keep customers informed and satisfied.
✨Highlight Your IT Proficiency
Make sure to mention your experience with relevant IT systems, especially if you have worked with Pinnacle DMS or Kerridge. Be ready to discuss how you’ve used these systems to manage warranty claims efficiently, as this is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your analytical and problem-solving skills. Prepare specific examples of challenges you've faced in previous roles and how you resolved them. This will demonstrate your capability to handle denied claims and ensure efficient processing.
