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- Tasks: Deliver and hand over vehicles while ensuring customer satisfaction.
- Company: Join a team dedicated to exceptional customer service in fleet operations.
- Benefits: Enjoy 20 + 8 days holiday and access to an employee benefits portal.
- Why this job: Be part of a dynamic team, showcasing vehicles and enhancing customer experiences.
- Qualifications: Must have a full clean D Licence and a PSV Licence.
- Other info: Occasional overnight stays required; professional appearance is essential.
The predicted salary is between 24000 - 36000 £ per year.
We are committed to delivering exceptional customer service and ensuring the smooth operation of our clients’ fleets. We are currently seeking a skilled and customer-focused individual to join our team as a Vehicle Delivery and Handover Specialist.
The Vehicle Delivery and Handover Specialist will play a vital role in providing excellent customer service and handover experience to our customers throughout the UK. In this role, you will be responsible for ensuring the safe and timely delivery of vehicles to customers across the UK. You will also play a crucial role in providing customers with a comprehensive understanding of the vehicle’s features and functionality during the handover process.
Your role will include but not be limited to the following tasks:
- Delivery of new and used vehicles to customers and completing the customer handover procedure in line with company guidelines.
- Demonstrating the functionality of vehicles to customers at handover and demonstration events.
- Vehicle movements as required between EVM and Mercedes-Benz, Iveco, to and from port, MOT centres and test centres as required by the sales and aftersales team.
- Accompanying the sales team on demonstration routes with vehicles as required.
- Preparing vehicles for handover by valeting and refreshing as required to ensure that vehicles are presented in tip-top condition and error-free.
- Always present yourself in a professional manner in EVM branded workwear.
- You will be required to stay overnight on occasion as required by the sales and aftersales team.
- Assist the Aftersales and sales team with vehicle movements as required from time to time.
- You will report directly to the Aftersales Manager.
Location: Based in Southwater, West Sussex
The Package:
- 20 + 8 days holiday
- Employee benefits portal.
- Cycle to Work Scheme.
How to apply: Please forward an up-to-date CV to peter.flynn@evmdirect.co.uk or contact our team on 0345 5205160.
Knowledge & Experience
The successful candidate for the role of Vehicle Delivery and Handover Specialist should possess the following qualifications, skills, and experience:
- Ability to communicate in a professional manner with customers and fellow employees.
- Flexible, enthusiastic individual who is self-motivated and able to work well under own initiative.
- Full clean D Licence required.
- Basic understanding of PSV operation.
- Must have a PSV Licence.
Contact Detail:
EVMLtd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Delivery and Handover Specialist
✨Tip Number 1
Familiarise yourself with the specific vehicle models you'll be delivering. Understanding their features and functionalities will not only boost your confidence during handovers but also impress customers with your knowledge.
✨Tip Number 2
Practice your communication skills, especially in explaining technical details in a simple way. Role-playing with friends or family can help you articulate the vehicle's features clearly and effectively.
✨Tip Number 3
Network with current employees or professionals in the automotive delivery sector. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Be prepared to demonstrate your driving skills and knowledge of road safety regulations. Having a clean driving record and being able to discuss your experience with vehicle operations will set you apart from other candidates.
We think you need these skills to ace Vehicle Delivery and Handover Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Vehicle Delivery and Handover Specialist role. Emphasise your customer service experience, communication skills, and any relevant driving qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you and explain how your background makes you a great fit.
Highlight Relevant Qualifications: Clearly state your PSV Licence and clean D Licence in your application. If you have any additional certifications or training related to vehicle delivery or customer service, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EVMLtd
✨Showcase Your Customer Service Skills
As a Vehicle Delivery and Handover Specialist, your ability to communicate effectively with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, highlighting how you handled challenges and ensured customer satisfaction.
✨Demonstrate Your Knowledge of Vehicles
Familiarise yourself with the vehicles you'll be delivering. Be ready to discuss their features and functionalities during the interview. This will show your enthusiasm for the role and your commitment to providing a comprehensive handover experience.
✨Emphasise Flexibility and Initiative
The job requires a flexible and self-motivated individual. Be prepared to discuss situations where you've had to adapt quickly or take the initiative in your previous roles. This will demonstrate that you're the right fit for a dynamic work environment.
✨Dress Professionally
First impressions matter! Make sure to present yourself in a professional manner, ideally in smart attire that reflects the company's branding. This shows respect for the interview process and aligns with the company's expectations for professionalism.
