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- Tasks: Deliver and hand over vehicles while ensuring customer satisfaction.
- Company: Join a team dedicated to exceptional customer service in fleet operations.
- Benefits: Enjoy 20 + 8 days holiday and access to an employee benefits portal.
- Why this job: Be part of a dynamic team, showcasing vehicles and enhancing customer experiences.
- Qualifications: Must have a full clean D Licence and a PSV Licence.
- Other info: Occasional overnight stays may be required for vehicle deliveries.
The predicted salary is between 24000 - 36000 £ per year.
We are committed to delivering exceptional customer service and ensuring the smooth operation of our clients’ fleets. We are currently seeking a skilled and customer-focused individual to join our team as a Vehicle Delivery and Handover Specialist.
The Vehicle Delivery and Handover Specialist will play a vital role in providing excellent customer service and handover experience to our customers throughout the UK. In this role, you will be responsible for ensuring the safe and timely delivery of vehicles to customers across the UK. You will also play a crucial role in providing customers with a comprehensive understanding of the vehicle’s features and functionality during the handover process.
Your role will include but not be limited to the following tasks:
- Delivery of new and used vehicles to customers and completing the customer handover procedure in line with company guidelines.
- Demonstrating the functionality of vehicles to customers at handover and demonstration events.
- Vehicle movements as required between EVM and Mercedes-Benz, Iveco, to and from port, MOT centres and test centres as required by the sales and aftersales team.
- Accompanying the sales team on demonstration routes with vehicles as required.
- Preparing vehicles for handover by valeting and refreshing as required to ensure that vehicles are presented in tip-top condition and error-free.
- Always present yourself in a professional manner in EVM branded workwear.
- You will be required to stay overnight on occasion as required by the sales and aftersales team.
- Assist the Aftersales and sales team with vehicle movements as required from time to time.
- You will report directly to the Aftersales Manager.
Location: Based in Southwater, West Sussex
The Package:
- 20 + 8 days holiday
- Employee benefits portal.
- Cycle to Work Scheme.
How to apply:
Please forward an up-to-date CV to peter.flynn@evmdirect.co.uk or contact our team on 0345 5205160.
Knowledge & Experience
The successful candidate for the role of Vehicle Delivery and Handover Specialist should possess the following qualifications, skills, and experience:
- Ability to communicate in a professional manner with customers and fellow employees.
- Flexible, enthusiastic individual who is self-motivated and able to work well under own initiative.
- Full clean D Licence required.
- Basic understanding of PSV operation.
- Must have a PSV Licence.
Vehicle Delivery and Handover Specialist employer: EVMLtd
Contact Detail:
EVMLtd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Delivery and Handover Specialist
✨Tip Number 1
Familiarise yourself with the specific vehicle models you will be delivering. Understanding their features and functionalities will not only boost your confidence during handovers but also impress potential employers with your knowledge.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock handover scenarios. This will help you refine your communication style and ensure you can convey information clearly and professionally.
✨Tip Number 3
Network with professionals in the automotive industry, especially those who work in delivery and handover roles. They can provide valuable insights and tips that could give you an edge in your application process.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to travel overnight during the interview. Highlighting your adaptability and commitment to meeting customer needs will demonstrate that you are a great fit for the role.
We think you need these skills to ace Vehicle Delivery and Handover Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Vehicle Delivery and Handover Specialist role. Emphasise your customer service skills, driving qualifications, and any previous experience in vehicle delivery or handover.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job description that resonate with you, such as your ability to communicate professionally and your flexibility in working hours.
Highlight Relevant Qualifications: Clearly state your PSV Licence and Full Clean D Licence in your application. If you have any additional certifications or training related to vehicle operations, be sure to include those as well.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date.
How to prepare for a job interview at EVMLtd
✨Showcase Your Customer Service Skills
As a Vehicle Delivery and Handover Specialist, your ability to communicate effectively with customers is crucial. Prepare examples from your past experiences where you provided exceptional customer service, highlighting how you resolved issues or enhanced the customer experience.
✨Demonstrate Your Knowledge of Vehicles
Familiarise yourself with the vehicles you'll be handling, including their features and functionalities. During the interview, be ready to discuss how you would explain these features to customers during the handover process, showcasing your understanding and confidence.
✨Emphasise Flexibility and Initiative
The role requires a flexible and self-motivated individual. Be prepared to discuss situations where you've had to adapt quickly or take the initiative in your previous roles. This will demonstrate that you can handle the dynamic nature of the job.
✨Dress Professionally
First impressions matter! Make sure to present yourself in a professional manner, ideally in smart attire that reflects the company's branding. This shows that you take the opportunity seriously and understand the importance of professionalism in customer-facing roles.
