Senior PSV Technical Specialist in Southwater

Hours: Monday to Thursday 8am to 5pm, Friday 8am to 3pm. 25 days holiday + Bank holidays. Employee benefits portal. Cycle to Work Scheme.

The Role:

As the Senior PSV Technical Specialist, you will be the company’s technical expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs). You will be responsible for ensuring technical excellence and providing expert guidance in supporting thousands of vehicles across the UK and Ireland. In this role, you will be the first step in technical escalation for a team of PSV technicians based locally in Southwater and our field service technicians on the road nationally. You will work with the Head of Operations as a point of liaison with the factories that supply us with vehicles, collaborating closely to maintain and enhance vehicle performance and quality.

The ideal candidate should possess an automotive qualification or equivalent industry experience and training, have extensive experience as an engineering or technical lead in the transport industry.

Your job role will include but not be limited to the following:

• Act as the company’s subject matter expert on minibus, bus, and coach vehicles, including Electric Vehicles (EVs) and their associated systems, providing technical advice and support to internal teams and external stakeholders.
• Work alongside the Head of Operations when liaising with the factories supplying the vehicles, fostering strong relationships, and ensuring seamless communication for technical matters, including technical resolution and problem solving, acting as technical lead on product development and improvement engineering.
• Lead technical training sessions and workshops for internal teams, ensuring a high level of product knowledge and proficiency in handling technical issues for minibus, bus, coach, EVs and systems.
• Oversee and contribute to the development and updating of technical documentation, service manuals, and troubleshooting guides for all vehicles.
• Collaborate with the Aftersales team to resolve complex technical issues and provide guidance on effective repair and maintenance procedures for all vehicle types. You will be the primary escalation path for technical support on all customer issues and vehicle off road issues, to guide the team towards an effective resolution.
• Stay updated on industry trends, new technologies, and regulations related to passenger transport vehicles and Electric Vehicles (EVs) and implement best practices accordingly.
• Conduct regular technical audits and quality checks on vehicles to ensure compliance with internal and external standards.
• Act as a technical advisor for customers and our approved service and repair network, addressing their queries and concerns related to vehicle performance, safety, adherence to regulations, and EV technology.
• Lead or contribute to special projects related to vehicle improvements, modifications, or customizations, with a particular emphasis on Electric Vehicles (EVs) and sustainable mobility solutions.

Knowledge & Experience:

• Automotive qualification or equivalent in Automotive Engineering, Mechanical Engineering, or a related field, along with substantial hands-on experience in the transport industry.
• A minimum of 5 years of experience in a leadership or technical role within the transport industry, with expertise in minibus, bus, coach, with exposure to Electric Vehicles (EVs) and associated systems.
• Profound understanding of passenger transport vehicle systems, components, CANBUS architecture, remote diagnosis assistance, and EV technology, with proven ability to diagnose and resolve technical challenges.
• Outstanding communication and interpersonal abilities to facilitate effective collaboration with internal teams, external suppliers, and customers.
• Strong independent and team-based work capabilities, proficiently managing multiple projects and priorities concurrently.
• Exceptional problem-solving skills and meticulous attention to detail, ensuring the highest level of technical accuracy and compliance.
• Demonstrated track record of advancing technical excellence, sustainability, and continuous improvement initiatives within the passenger transport industry.
• Sound commercial acumen and adeptness with the Microsoft Office 365 suite of software.

This is a very exciting opportunity for someone who is passionate about the automotive industry and would like to be part of an independent business, leading our technical capabilities in our after sales relationship with our customers and dealers. The right candidate will benefit from substantial training and investment to grow them into an industry recognised technical expert across OEM chassis and components from Mercedes-Benz, Iveco and AOS (Isuzu), Cummins, Allison, ZF, Brist, Wabco, electric driveline infrastructure from Elinta, Iveco and Mercedes-Benz and of course Bus and Coach conversions from 6 industry leading manufacturers across Europe.

Working with engineering and design teams from all our suppliers to grow and improve on an already industry leading range of products, you will be at the centre of a team of industry leaders, developing the systems and support structure for the future of EVM UK and its subsidiaries. Travel across the UK and to Turkey, Lithuania, Spain or Ireland will be required from time to time and may require flexibility of working hours.