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- Tasks: Help customers navigate their loan journey and provide exceptional support.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a vibrant team with opportunities for personal growth and community volunteering.
The predicted salary is between 21600 - 30000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self‑Development
- Team Work
- Enjoy working with targets
Salary: Up to £30,000 depending on experience.
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension
- 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Wolverhampton employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on opportunities at Evlo or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and communication skills. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with Evlo's values.
✨Tip Number 3
Showcase your people skills! During interviews, share specific examples of how you've built rapport with customers in the past. This will demonstrate that you’re not just a fit for the role but also someone who embodies Evlo's customer-focused ethos.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Evlo and being part of our fantastic team.
We think you need these skills to ace Customer Account Manager in Wolverhampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your financial services experience and how it aligns with what we do at Evlo. This shows us you’re genuinely interested and have done your homework!
Show Off Your People Skills: Since this role is all about communication and building rapport, don’t shy away from showcasing your people skills. Use examples from your past experiences where you’ve successfully interacted with customers or worked in a team. We want to see how you connect with others!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, as this reflects your eye for detail – a key skill for the role. A polished application will definitely catch our attention!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Evlo
✨Know Your Customer Focus
Make sure you understand what it means to be customer-focused. Research Evlo's values and think about how you can demonstrate your commitment to excellent customer service during the interview. Prepare examples from your past experiences where you went above and beyond for a customer.
✨Show Off Your Communication Skills
As a Customer Account Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios with a friend or family member to get comfortable with both phone and face-to-face interactions.
✨Highlight Your Teamwork Experience
Evlo values teamwork, so be ready to discuss how you've successfully collaborated with others in previous roles. Think of specific instances where you contributed to a team goal or helped a colleague, and be prepared to share these stories.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, anticipate questions about how you handle pressure and meet goals. Reflect on your past achievements and be ready to discuss how you set and achieve targets, as well as any strategies you use to stay motivated.
