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For Companies At a Glance
- Tasks: Analyse collections performance and develop strategies to enhance recoveries and customer outcomes.
- Company: Join Evlo, a market leader in consumer finance with a supportive culture.
- Benefits: Enjoy private healthcare, annual bonuses, generous holiday, and retail discounts.
- Why this job: Make a real impact by driving strategic change in collections operations.
- Qualifications: Experience in collections analytics and strong Excel skills required.
- Other info: Be part of a dynamic team with excellent career growth and community support opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Senior Collections Analyst role at Evlo. We have a great opportunity for an experienced Collections Analyst to join Evlo’s Credit Risk & Analytics function—driving the performance, insight, and strategic direction of our collections operation. Our lending approach is guided by data, transparency, and responsible decision‑making—supporting customers fairly, even when they’ve faced past financial challenges. This role focuses on analysing collections performance, developing predictive strategies, and collaborating across Operations, Analysis, and partner teams to enhance recoveries while maintaining compliance and delivering good customer outcomes.
Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates—supported by a superb range of benefits! We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key.
The Role
- Lead analysis of collections performance to identify trends, risks, and optimisation opportunities.
- Develop, test, and refine segmentation and treatment strategies that balance commercial goals with fair outcomes.
- Design, monitor and oversee collections KPIs and dashboards, ensuring accurate and timely insight delivery.
- Build predictive and behavioural models to inform decision‑making and improve customer journey outcomes.
- Evaluate and optimise external partner performance (DCAs, debt sale), ensuring regulatory and contractual compliance.
- Partner with Operations, Analysis and Contact Teams to improve agent performance and contact efficiency.
- Provide analytical insights to inform policy design, collections processes, and operational frameworks.
- Support in testing and implementing new systems, tools, and decision engines for collections optimisation.
- Work closely with senior management to deliver insights and recommendations that drive meaningful change.
- Ensure adherence to FCA CONC, Consumer Duty, and vulnerability guidance in all collections activity.
- Support Evlo’s Treating Customers Fairly (TCF) principles through data‑led insights and customer outcome monitoring.
- Proactively identify areas of risk and recommend controls or adjustments to mitigate them.
Cross‑Functional Collaboration
- Partner with Operations, Analysis and Contact Teams to improve agent performance and contact efficiency.
- Provide analytical insights to inform policy design, collections processes, and operational frameworks.
- Support in testing and implementing new systems, tools, and decision engines for collections optimisation.
- Work closely with senior management to deliver insights and recommendations that drive meaningful change.
Regulatory Compliance and Customer Outcomes
- Ensure adherence to FCA CONC, Consumer Duty, and vulnerability guidance in all collections activity.
- Support Evlo’s Treating Customers Fairly (TCF) principles through data‑led insights and customer outcome monitoring.
- Proactively identify areas of risk and recommend controls or adjustments to mitigate them.
About You
You’ll have experience working with collections analytics, preferably from consumer lending with strong Excel skills. Familiarity with Power BI, Tableau or similar tools for performance reporting is essential. With a passion for statistics you will enjoy working with large data sets and presenting actionable insights.
Rewards
- Annual Bonus scheme
- Private Healthcare for you and your partner
- Life Assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Techsave scheme
At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders, and the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days’ paid charity/volunteering days per year.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Accounting / Auditing and Finance
Senior Operations Collections Analyst in Slough employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Collections Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and collections space. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by diving deep into Evlo’s values and mission. Show us how your experience aligns with our commitment to fair customer outcomes and data-driven decision-making. Tailor your examples to highlight your analytical skills and collaborative spirit!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly through it. This shows initiative and gives you a better chance of being noticed by our hiring team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it’s a great opportunity to mention anything you forgot to say during the interview.
We think you need these skills to ace Senior Operations Collections Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Collections Analyst role. Highlight your experience with collections analytics and any relevant tools like Excel, Power BI, or Tableau. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about collections and how you can contribute to Evlo’s mission of fair customer outcomes. Keep it engaging and personal—let us know who you are!
Showcase Your Analytical Skills: Since this role involves a lot of data analysis, be sure to showcase your analytical skills in your application. Mention specific projects where you've developed predictive strategies or improved performance metrics. We love numbers, so impress us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Evlo
✨Know Your Numbers
As a Senior Operations Collections Analyst, you'll be expected to analyse collections performance. Brush up on your data analysis skills and be ready to discuss specific metrics you've worked with in the past. Bring examples of how you've used data to drive decisions or improve processes.
✨Familiarise Yourself with Tools
Evlo values familiarity with tools like Power BI and Tableau. Make sure you can talk about your experience with these platforms. If you haven't used them directly, consider exploring their features beforehand so you can speak confidently about how you'd leverage them in the role.
✨Understand Compliance Standards
Compliance is key in this role, especially regarding FCA CONC and Consumer Duty principles. Research these regulations and think about how they apply to collections. Be prepared to discuss how you would ensure adherence to these standards in your work.
✨Show Your Collaborative Spirit
This position requires cross-functional collaboration. Think of examples where you've successfully partnered with other teams to achieve a goal. Highlight your communication skills and how you can contribute to improving agent performance and contact efficiency at Evlo.
