Evlo is seeking a Customer Resolutions Manager to support the Senior Customer Resolutions Manager and Head of Compliance in operating the Evlo Complaints Function, ensuring compliance with FCA guidelines and FOS rules. The role is remote with visits to branches as needed and regular in-person team meetings.
You will oversee the complaints process, ensure timely responses, and act as a primary contact for new complaints, while supporting development of best practices across the branch network.
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Remote Customer Resolutions Manager employer: Evlo
Evlo is an exceptional employer that prioritises employee growth and development, offering comprehensive training and clear pathways for career advancement. With a strong focus on teamwork and customer satisfaction, our vibrant work culture fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
