Evlo is seeking a Customer Resolutions Manager to support the Senior Customer Resolutions Manager and Head of Compliance in handling complaints in line with FOS rules and FCA guidelines. This remote role requires occasional branch visits and regular team meetings.
You will oversee the complaints process, manage the ELL database, ensure timely, accurate records, and act as a main contact for new complaints, driving continuous improvement and excellent customer service.
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Remote Customer Resolutions & Compliance Manager employer: Evlo
Evlo is an exceptional employer that prioritises employee growth and development, offering comprehensive training and clear pathways for career advancement. With a strong focus on teamwork and customer satisfaction, our vibrant work culture fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
