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For Companies At a Glance
- Tasks: Support customers through the loan process and ensure their needs are met.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
The predicted salary is between 30000 - 30000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager — Loans & Customer Success in Peterborough employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager — Loans & Customer Success in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on opportunities at Evlo or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and loans. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills. Confidence is key!
✨Tip Number 3
Showcase your people skills! During interviews, share specific examples of how you've built rapport with customers in the past. Highlighting your communication prowess will definitely catch the attention of hiring managers at Evlo.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Evlo team and ready to embrace the exciting growth opportunities we offer.
We think you need these skills to ace Customer Account Manager — Loans & Customer Success in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any financial services background you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your skills align with what we’re looking for. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t forget to express your enthusiasm for helping customers succeed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Evlo
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience and how it relates to the role. Think of specific examples where you've successfully built rapport with customers, as this is crucial for a Customer Account Manager.
✨Understand the Loan Process
Familiarise yourself with the loan process and the financial services industry. Being able to discuss how you would handle customer inquiries and the steps involved in processing loans will show that you're prepared and knowledgeable.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since strong communication is key for this role, consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role. You might ask about their training programmes or how they support employee development, which aligns with their commitment to staff growth.