At a Glance
- Tasks: Manage customer accounts and guide them through the loan process with excellent service.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Other info: Be part of a vibrant team with opportunities for personal growth and community volunteering.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring at the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
Responsibilities
- This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail.
- We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Qualifications
- Customer Focused
- Strong Communication skills and Confidence
- Self‑Development
- Team Work
- Enjoy working with targets
Salary & Rewards
Salary depends on experience. Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme.
Benefits
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension (3% employee to 8% employer contribution)
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Medway employer: Evlo
At Evlo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee satisfaction and growth. As a Customer Account Manager, you will benefit from comprehensive training, a competitive salary with a bonus scheme, and a generous benefits package including private healthcare and a robust pension plan. Our commitment to community engagement through charity volunteering days and a supportive environment with dedicated Mental Health First Aiders makes Evlo a truly rewarding place to build your career in consumer finance.
