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- Tasks: Help customers navigate their loan journey with excellent support and communication.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Experience a vibrant workplace with opportunities for personal growth and community involvement.
The predicted salary is between 21600 - 38400 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Responsibilities:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary: Up to £32,000 depending on experience.
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Lisburn employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Lisburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your people skills and experience. A confident, engaging conversation can make all the difference in landing that interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After meeting someone or applying, drop them a quick message to express your interest. It shows initiative and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and find the perfect fit for your skills.
We think you need these skills to ace Customer Account Manager in Lisburn
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key for a Customer Account Manager role.
Communicate Clearly: Strong communication skills are a must! Use clear and concise language in your application. We appreciate a well-structured response that showcases your ability to convey information effectively.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Evlo
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Since this role is all about building rapport and providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of customer satisfaction.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the role.
✨Research Evlo Thoroughly
Familiarise yourself with Evlo’s values, mission, and recent achievements. Knowing that they’ve been recognised as a top lender can help you align your answers with their goals. It shows genuine interest and helps you stand out as a candidate who truly cares about the company.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
