At a Glance
- Tasks: Help customers navigate financial challenges with empathy and provide tailored repayment solutions.
- Company: Join Evlo, an award-winning consumer finance lender with a supportive culture.
- Benefits: Competitive salary, hybrid working, private healthcare, and generous holiday allowance.
- Other info: Enjoy career growth opportunities and a positive team environment.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in collections or financial support with strong communication skills.
At Evlo, we're committed to helping customers navigate financial challenges with fairness, empathy, and respect. As an award-winning consumer finance lender and five-time winner of the Moneyfacts Best Non-Mainstream Lender Award, we're growing our Financial Support team and have multiple Senior Financial Support Advisor opportunities available across the Scotland region.
Whether you're an experienced Collections Advisor, Financial Support Specialist, or Recoveries professional, this is an opportunity to join a business where you can genuinely make a difference while developing your career within a supportive and successful organisation. Based within our Scotland operation, you'll become part of a team dedicated to delivering outstanding customer outcomes whilst helping customers regain control of their finances through sustainable and tailored solutions.
The Opportunity
As a Senior Financial Support Advisor, you'll work directly with customers experiencing financial difficulties, helping them find practical and affordable repayment solutions while ensuring fair customer outcomes and regulatory compliance. This is a hybrid role, combining home and office working, operating on a rotating shift pattern Monday to Saturday. You'll engage with customers through telephone, email, SMS and written correspondence, taking the time to understand their circumstances and provide the most appropriate support for their individual needs.
What You'll Be Doing
- Supporting customers experiencing financial difficulties with empathy and professionalism.
- Reviewing affordability, income and expenditure information to identify appropriate support options.
- Agreeing tailored repayment plans and sustainable solutions.
- Identifying vulnerable customers and ensuring appropriate support is provided.
- Managing accounts in line with FCA regulations, Consumer Duty and company policies.
- Maintaining accurate customer records and case notes.
- Supporting colleagues and contributing to a positive, collaborative team environment.
What We're Looking For
- Experience within Collections, Arrears, Recoveries, Financial Support or a similar financial services environment.
- Strong understanding of affordability assessments, forbearance and customer vulnerability.
- Knowledge of FCA regulations, Consumer Duty and Treating Customers Fairly principles.
- Excellent communication, negotiation and customer service skills.
- Experience handling customer conversations within a fast-paced, target-driven environment.
- A proactive and positive approach with a genuine passion for helping customers achieve fair outcomes.
Why Join Evlo?
At Evlo, we believe everyone deserves access to fair and responsible lending, even when they've experienced financial challenges in the past. For more than 20 years we've helped customers with transparent lending solutions and exceptional customer service.
In return, we offer:
- Competitive salary
- Annual bonus scheme
- Hybrid working once trained
- Private healthcare for you and your partner
- Life assurance
- Company pension scheme (3% employee / 8% employer contribution)
- 25 days holiday plus bank holidays
- Holiday buy and sell scheme
- Cycle to Work scheme
- Retail discounts and Techsave scheme
- Up to 3 paid volunteering days each year
- Mental Health First Aiders and active Employee Forum
- Career development opportunities with an award-winning, growing business
If you're looking for a career where you can combine your collections expertise with a passion for helping people, we'd love to hear from you. Apply today to join Evlo's growing Scotland team and help customers take the next step towards financial stability.
Senior Financial Support Advisors in Glasgow employer: Evlo
Evlo is an exceptional employer that prioritises employee growth and development, offering comprehensive training and clear pathways for career advancement. With a strong focus on teamwork and customer satisfaction, our vibrant work culture fosters collaboration and innovation, making it an ideal environment for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Financial Support Advisors in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Evlo. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Financial Support Advisors in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Evlo.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Evlo's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Evlo
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Evlo.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Evlo will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Evlo employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
