Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Evlo is a leading consumer finance company with 15 years of success and top ratings.
- Benefits: Enjoy competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Join a supportive team focused on customer satisfaction and personal development in a dynamic environment.
- Qualifications: Strong communication skills, customer-focused attitude, and teamwork are essential for this role.
- Other info: Opportunities for charity volunteering and a commitment to employee mental health and well-being.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Skills / Qualifications
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
Salary
Up to £30000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
#J-18808-Ljbffr
Customer Account Manager employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews, showcasing how your own values match theirs.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your strong communication skills and ability to build rapport. Think of specific situations where you successfully resolved customer issues or exceeded targets.
✨Tip Number 3
Research the financial services industry trends, especially in consumer finance. Being knowledgeable about current market conditions can help you engage in meaningful conversations during interviews and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Account Manager role, which can give you an edge in your application.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Account Manager at Evlo. Highlight your relevant experience in financial services and customer interaction in your application.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as strong communication skills, customer focus, and teamwork. Use specific examples from your past experiences that demonstrate these abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with clients. Mention why you are interested in working for Evlo and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Evlo
✨Showcase Your People Skills
As a Customer Account Manager, strong communication and rapport-building skills are essential. Be prepared to share examples of how you've successfully interacted with customers in the past, whether over the phone or face-to-face.
✨Demonstrate Customer Focus
Evlo prides itself on customer satisfaction, so highlight your commitment to putting customers first. Discuss specific instances where you went above and beyond to meet a customer's needs or resolve an issue.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios where you had to manage customer expectations or deal with difficult clients, and be ready to explain your approach.
✨Emphasise Teamwork and Collaboration
The role involves working closely with colleagues, so be sure to mention your experience in team settings. Share examples of how you've contributed to team goals and supported your peers in achieving success.
