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For Companies At a Glance
- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Evlo is a leading consumer finance company with 15 years of success and a stellar reputation.
- Benefits: Enjoy competitive salary, bonus scheme, private healthcare, generous holiday, and retail discounts.
- Why this job: Join a supportive team focused on customer satisfaction and personal development in a dynamic environment.
- Qualifications: Strong communication skills, customer-focused attitude, and a desire to work towards targets.
- Other info: Full training provided, plus opportunities for charity volunteering and mental health support.
The predicted salary is between 21600 - 30000 £ per year.
Overview
Customer Account Managers – Opportunities That Empower You To Succeed.
Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Responsibilities
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
Salary
Up to £30,000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews, showcasing how your skills can contribute to their mission.
✨Tip Number 2
Prepare to discuss your previous experience in financial services. Be ready to share specific examples of how you've successfully managed customer accounts or resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Practice your communication skills, both verbal and non-verbal. Since the role involves building rapport with customers, consider role-playing scenarios with a friend to enhance your confidence and effectiveness in real interactions.
✨Tip Number 4
Research common challenges faced by Customer Account Managers in the finance sector. Being knowledgeable about these issues will allow you to discuss potential solutions and show that you're proactive and ready to tackle challenges head-on.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and customer-focused approach. Mention specific examples of how you've successfully built rapport with customers in previous roles.
Highlight Relevant Skills: Emphasise your ability to work with targets, your teamwork experience, and your commitment to self-development. These are key traits that Evlo is looking for in a Customer Account Manager.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Evlo
✨Showcase Your People Skills
As a Customer Account Manager, strong communication and rapport-building skills are essential. Be prepared to share examples of how you've successfully interacted with customers in the past, whether over the phone or face-to-face.
✨Demonstrate Customer Focus
Evlo prides itself on customer satisfaction, so it's crucial to convey your commitment to putting customers first. Think of specific instances where you went above and beyond to meet a customer's needs and be ready to discuss them.
✨Highlight Your Attention to Detail
This role requires an excellent eye for detail, especially when processing loan agreements. Be sure to mention any experiences where your attention to detail made a significant difference in your work.
✨Prepare for Target-Driven Questions
Since the role involves working with targets, be ready to discuss how you've met or exceeded targets in previous roles. Use metrics or specific achievements to illustrate your success and determination.
