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For Companies At a Glance
- Tasks: Engage with customers, process loan agreements, and support them throughout their loan journey.
- Company: Join Evlo, a leading consumer finance company with 15 years of success and top ratings.
- Benefits: Enjoy competitive salary, bonus scheme, private healthcare, and 25 days holiday plus bank holidays.
- Why this job: Be part of a customer-focused team that values your growth and offers comprehensive training.
- Qualifications: Strong communication skills, customer focus, teamwork, and a desire to meet targets are essential.
- Other info: Experience a supportive workplace with charity volunteering days and mental health initiatives.
The predicted salary is between 43200 - 63000 £ per year.
Overview
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Responsibilities
Engage with customers enquiring to the local branch to establish requirements and affordability.
Process loan agreements and support customers through the full lifecycle of their loan.
Maintain strong communication and build rapport with customers both on the phone and in person.
Qualifications and Skills
Customer Focused
Strong Communication skills and Confidence
Self-Development
Team Work
Enjoy working with targets
Salary & Benefits
Up to £30000 depending on experience.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
Bonus scheme
Private healthcare
Life assurance
Excellent company pension 3% employee to 8% employer contribution
25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
Cycle to Work vouchers
Retail Discounts
Tech scheme
3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews, showcasing how your skills can contribute to their mission.
✨Tip Number 2
Prepare examples of your past experiences where you've successfully built rapport with customers. Highlighting specific instances where your communication skills made a difference will demonstrate your suitability for the Customer Account Manager role.
✨Tip Number 3
Research common challenges in the consumer finance sector and think about how you would address them. Being able to discuss these topics during your interview will show that you're proactive and knowledgeable about the industry.
✨Tip Number 4
Network with current or former employees of Evlo on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and make a strong impression during the application process.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services and customer account management. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your people skills and passion for customer service. Mention specific examples of how you've successfully built rapport with customers in previous roles.
Highlight Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively communicated with customers both over the phone and face-to-face.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Evlo. Mention their commitment to employee satisfaction and how you align with their values, such as teamwork and self-development.
How to prepare for a job interview at Evlo
✨Showcase Your Customer Focus
As a Customer Account Manager, your ability to connect with customers is crucial. Prepare examples of how you've successfully managed customer relationships in the past, highlighting your communication skills and dedication to customer satisfaction.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider role-playing common customer scenarios to showcase your ability to handle inquiries and resolve issues.
✨Highlight Your Attention to Detail
This position requires a keen eye for detail, especially when processing loan agreements. Be ready to discuss how you ensure accuracy in your work and provide examples of situations where your attention to detail made a difference.
✨Prepare for Teamwork Questions
Evlo values teamwork, so be prepared to discuss your experiences working collaboratively. Think of specific instances where you contributed to a team goal or supported colleagues, demonstrating your ability to work well in a team environment.
