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For Companies At a Glance
- Tasks: Help customers navigate their loan journey and provide exceptional service.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a vibrant team with opportunities for growth and community involvement.
The predicted salary is between 24000 - 32000 £ per year.
Join to apply for the Customer Account Manager role at Evlo. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates, supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager, you will be involved in the whole process of providing loans to our customers. Initially, you will be speaking to customers enquiring at the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Required Skills:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
Salary: Up to £32,000 depending on experience, plus monthly bonus.
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension (3% employee to 8% employer contribution)
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo, employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Customer Account Manager employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Customer Account Manager, you'll need to build rapport quickly. Try role-playing with a friend or family member to get comfortable with common scenarios you might face during customer interactions.
✨Tip Number 3
Show off your communication skills! Whether it's in an interview or a casual chat, be clear and confident. Use examples from your past experiences to demonstrate how you've successfully communicated with customers or colleagues.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Account Manager at Evlo.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your strong communication skills. Let us know why you're excited about joining Evlo and how you can contribute to our success.
Showcase Your People Skills: Since this role is all about building rapport with customers, make sure to highlight any experiences where you've excelled in communication and teamwork. We love candidates who can connect with people and create positive outcomes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our fantastic team at Evlo!
How to prepare for a job interview at Evlo
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Understand what makes great customer service and be ready to share examples from your past experiences. This will show that you’re aligned with Evlo's commitment to putting customers at the heart of everything they do.
✨Showcase Your Communication Skills
Since strong communication is key for a Customer Account Manager, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or explaining complex financial products in simple terms.
✨Demonstrate Team Spirit
Evlo values teamwork, so be prepared to discuss how you've successfully collaborated with others in previous roles. Think of specific instances where you contributed to a team goal or supported a colleague, as this will highlight your ability to work well within a team.
✨Prepare Questions About Growth Opportunities
Show your enthusiasm for personal development by preparing thoughtful questions about training and growth opportunities at Evlo. This not only demonstrates your interest in the role but also aligns with their commitment to employee satisfaction and development.
