At a Glance
- Tasks: Engage with customers, process loans, and support them throughout their loan journey.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Other info: Enjoy volunteering opportunities and a vibrant workplace culture.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, customer-focused mindset, and teamwork abilities.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Responsibilities
- Engage with customers enquiring to the local branch to establish requirements and affordability.
- Process loan agreements and support customers through the full lifecycle of their loan.
- Maintain strong communication and build rapport with customers both on the phone and in person.
Qualifications and Skills
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
Salary & Benefits
Up to £30000 depending on experience. Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Preston employer: Evlo
Join a dynamic team as a Customer Account Manager, where you will thrive in a supportive work culture that values communication and collaboration. With opportunities for personal and professional growth, our company offers competitive benefits and a vibrant environment that encourages innovation and teamwork. Located in a bustling area, we provide a unique chance to make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Evlo. Understand their values, mission, and what makes them stand out in the consumer finance market. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport with customers, try role-playing common scenarios with a friend. This will help you feel more confident when it comes to engaging with customers during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've successfully interacted with customers in the past. Highlight your ability to listen, empathise, and resolve issues – these are key traits for a Customer Account Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Account Manager in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your ability to build rapport. Let us know why you're excited about joining Evlo and how you can contribute to our success.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Evlo
✨Know Your Stuff
Before the interview, make sure you understand Evlo's services and values. Familiarise yourself with their customer-centric approach and recent achievements, like their high ratings on TrustPilot and Feefo. This will show your genuine interest in the company and help you connect better during the conversation.
✨Showcase Your People Skills
As a Customer Account Manager, strong communication and rapport-building skills are crucial. Prepare examples from your past experiences where you've successfully engaged with customers, resolved issues, or built lasting relationships. This will demonstrate that you have what it takes to excel in this role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about scenarios where you had to establish customer requirements or process agreements. Practising these responses will help you articulate your thought process and problem-solving abilities effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
