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For Companies At a Glance
- Tasks: Help customers with loans from start to finish, ensuring a smooth experience.
- Company: Join Evlo, a top-rated consumer finance leader with 15 years of success.
- Benefits: Enjoy bonuses, private healthcare, generous holidays, and a solid pension plan.
- Why this job: Be part of a supportive culture focused on growth and customer satisfaction.
- Qualifications: Must be customer-focused, confident, and enjoy teamwork and targets.
- Other info: Full training provided; great for entry-level candidates looking to grow.
The predicted salary is between 18000 - 42000 £ per year.
OverviewCustomer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? Evlo are currently recruiting for a Customer Account Manager. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The RoleAs a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
Responsibilities
Customer Focused
Strong Communication skills and Confidence
Self-Development
Team Work
Enjoy working with targets
SalaryUp to 30000 depending on experience.
RewardsSuccessful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
Bonus scheme
Private healthcare
Life assurance
Excellent company pension 3% employee to 8% employer contribution
25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
Cycle to Work vouchers
Retail Discounts
Tech scheme
3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
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Customer Account Manager employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with Evlo's products and services. Understanding their loan offerings and customer service approach will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. As a Customer Account Manager, you'll need to convey information clearly and effectively. Practising common customer scenarios can help you feel more prepared for real-life interactions.
✨Tip Number 3
Showcase your teamwork abilities. Be ready to discuss examples of how you've successfully collaborated with others in previous roles or projects, as this is crucial for working within a team-focused environment like Evlo.
✨Tip Number 4
Prepare to discuss your approach to meeting targets. Think of specific instances where you've achieved goals or exceeded expectations, as this will highlight your drive and alignment with Evlo's performance-oriented culture.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Customer Account Manager position at Evlo. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points for clarity and focus on achievements that demonstrate your communication skills and ability to work with targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Evlo and how you can contribute to their success. Highlight your customer-focused approach and teamwork abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Account Manager.
How to prepare for a job interview at Evlo
✨Showcase Your Customer Focus
As a Customer Account Manager, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your commitment to customer satisfaction.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
✨Highlight Teamwork Experience
Since teamwork is a key aspect of the role, be ready to discuss your experiences working in teams. Share specific instances where you collaborated effectively with others to achieve a common goal, showcasing your ability to work well within a team environment.
✨Prepare for Target-Driven Questions
Given that the role involves working with targets, anticipate questions related to your experience with meeting or exceeding goals. Think of examples where you successfully achieved targets in previous roles or projects, and be prepared to discuss the strategies you used.
