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For Companies At a Glance
- Tasks: Help customers with loans and provide excellent support throughout their journey.
- Company: Join Evlo, a leading name in consumer finance with a stellar reputation.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and generous holiday options.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a vibrant team with opportunities for personal growth and community volunteering.
The predicted salary is between 21600 - 36000 £ per year.
Customer Account Managers – Opportunities That Empower You To Succeed. Are you looking for a fresh start? Have you got financial services experience and looking for a new challenge? We may have the role for you! Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non‑mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates – supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role: As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self‑Development
- Team Work
- Enjoy working with targets
Salary: Up to £30,000 depending on experience.
Rewards: Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme
- Private healthcare
- Life assurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Cycle to Work vouchers
- Retail Discounts
- Tech scheme
- 3 Charity Volunteering Days
At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.
Customer Account Manager in Chester employer: Evlo
Contact Detail:
Evlo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your customer-focused mindset and strong communication skills. A confident and engaging conversation can make all the difference in landing that role.
✨Tip Number 3
Don’t shy away from following up! After an interview or networking event, drop a quick thank-you email to express your appreciation and reiterate your interest in the position. It shows initiative and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you at Evlo. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team.
We think you need these skills to ace Customer Account Manager in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your financial services experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and your strong communication skills. Let us know why you're excited about the opportunity at Evlo and how you can contribute to our success.
Showcase Your People Skills: Since this role is all about building rapport with customers, make sure to highlight your people skills in your application. Share examples of how you've successfully interacted with customers in the past – we love to see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at Evlo!
How to prepare for a job interview at Evlo
✨Know Your Stuff
Before the interview, make sure you understand Evlo's mission and values. Familiarise yourself with their customer service approach and recent achievements, like their impressive TrustPilot ratings. This shows that you're genuinely interested in the company and can align your answers to their ethos.
✨Showcase Your People Skills
As a Customer Account Manager, strong communication is key. Prepare examples from your past experiences where you've successfully built rapport with customers or resolved conflicts. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Be Ready for Role-Specific Questions
Expect questions about handling customer inquiries and processing loan agreements. Think through how you would approach these tasks and be ready to discuss your attention to detail and how you ensure customer satisfaction throughout the loan lifecycle.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the training process or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
