At a Glance
- Tasks: Support the Customer Support team with admin tasks and enhance customer satisfaction.
- Company: Join a dynamic company focused on customer care and support.
- Benefits: Competitive salary, bonuses, private healthcare, and generous holiday allowance.
- Other info: Enjoy comprehensive training and opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 € per year.
A key member of the Customer Support team, you will support the Customer Support Department with various administrative tasks and customer‑related duties, ensuring compliance with the Data Protection Act and supporting the business as a whole.
Responsibilities
- Maximise customer satisfaction and business performance by providing administrative support.
- Sort and distribute incoming mail, responding within your level of authority and scanning post onto the appropriate customer’s account.
- Generate and prepare various letters to be sent to customers.
- Assist with office administration such as filing, photocopying, scanning, data entry and related duties.
- Liaise with external companies regarding mutual clients.
- Keep customers’ accounts up to date with correct and relevant information.
- Respond timely to SMS and emails to/from customers.
- Liaise with debt management companies via the online portal.
- Regularly reconcile accounts to ensure correct flagging.
- Manage and instruct all Ethicall requests from the Network.
- Process deferment checklist requests for the branch network.
- Manage tasks from daily, weekly and monthly audit reports.
- Manage vulnerable customer queues, review in line with business expectations, and remove flags where applicable.
- Assist the network with vulnerable customer queries and provide support via the Fresh Service ticketing system, ensuring timely responses.
- Update accounts with Breathing Space information from the .gov.uk portal.
- Send tailored messages to support and engage vulnerable customers on behalf of the network when appropriate.
- Complete quality checks for the network based on a vulnerable keyword report, feed back to branches, and report findings to the Customer Support Manager.
- Complete ad‑hoc administration projects requested by the line manager.
- Work within agreed policies and procedures, receive monthly quality assurance checks, and improve performance and customer outcomes.
- Meet both individual and team monthly targets, support colleagues and share best practice to improve performance and customer outcomes.
Qualifications
- Strong interpersonal, relationship and communication skills.
- Proactive nature with initiative.
- Proficient in standard computer software (Microsoft Office).
- High level of attention to detail.
- Excellent organisation and time‑management.
Benefits
- Salary competitive with an annual bonus scheme.
- Private healthcare for you and your partner.
- Life insurance.
- Excellent company pension 3 % employee to 8 % employer contribution.
- 25 days holiday plus bank holidays; you can buy and sell holiday days if needed.
- Cycle to Work vouchers.
- Retail discounts.
- Techsave scheme.
- Comprehensive training through company induction and ongoing support.
Administration Associate employer: Evlo
As an Administration Associate within our Customer Support team, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. With competitive salaries, comprehensive training, and a generous benefits package including private healthcare and a robust pension scheme, we are committed to fostering a culture of collaboration and excellence. Join us in making a meaningful impact while enjoying the unique advantages of working in a vibrant location that values both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Just keep it short and sweet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Administration Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Administration Associate role. We want to see how you can maximise customer satisfaction and support our Customer Support team!
Show Off Your Attention to Detail:Since this role requires a high level of attention to detail, be sure to proofread your application. We love candidates who take the time to ensure everything is spot on before hitting send!
Highlight Relevant Experience:If you've got experience with administrative tasks or customer support, make it shine! We’re looking for someone who can handle sorting mail, data entry, and liaising with clients like a pro.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Evlo
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Administration Associate. Familiarise yourself with tasks like managing customer accounts, handling correspondence, and supporting the Customer Support team. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires strong interpersonal skills, be prepared to discuss examples of how you've effectively communicated with customers or colleagues in the past. Think of specific situations where your communication made a positive impact, especially in resolving issues or enhancing customer satisfaction.
✨Demonstrate Attention to Detail
Given the importance of accuracy in administrative tasks, be ready to highlight your attention to detail. You could mention experiences where you successfully managed data entry or reconciled accounts without errors. This will reassure the interviewer that you can handle the meticulous nature of the job.
✨Prepare Questions About the Company Culture
Interviews are a two-way street, so come prepared with questions about the company culture and how the Customer Support team collaborates. This shows that you're not just interested in the job but also in how you can fit into their team and contribute to a positive work environment.
