At a Glance
- Tasks: Support the Customer Support team with various administrative tasks and enhance customer satisfaction.
- Company: Join Evlo, a leading consumer finance company with a stellar reputation.
- Benefits: Enjoy competitive salary, bonus scheme, private healthcare, and generous holiday allowance.
- Other info: Be part of a supportive workplace with a focus on employee wellbeing and development.
- Why this job: Kickstart your career in finance with full training and exciting growth opportunities.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 24750 - 30250 £ per year.
Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Evlo are currently recruiting for an Administration Associate. Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for several years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits!
With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo. If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a key member of the Customer Support team you will be responsible for supporting the Customer Support Department with various administrative tasks. You will handle a variety of customer related administrative duties and must do this in line with the Data Protection Act. This post is essential to the day to day running of, not only the Customer Support Department but, the business as a whole.
- To maximise customer satisfaction and business performance by providing administrative support.
- Sort and distribute incoming mail. You will respond to all necessary mail within your level of authority and be responsible for scanning post onto the appropriate customer’s account.
- Generating and preparing various letters to be sent to customers.
- Assist with office administration such as filing, photocopying, scanning, data entry and admin related duties.
- Liaise with external companies regarding mutual clients.
- Keeping customers’ accounts up to date with correct and relevant information.
- Timely responses to SMS and emails to and from customers.
- Liaise with various debt management companies via online portal.
- Regular reconciliation to ensure accounts are flagged correctly.
- Manage and instruct all Ethicall requests from the Network.
- Process deferment checklist requests for branch network.
- Manage various tasks from the daily, weekly and monthly audit reports.
- Managing vulnerable customer queues to ensure they are being reviewed in line with our business expectations and removing the flags where applicable.
- Assisting the network with vulnerable customer queries and providing support via our Fresh service ticketing system, ensuring these are responded to in a timely manner.
- Update accounts with Breathing Space information provided by .gov.uk portal.
- Sending tailored messages to support and engage with vulnerable customers on behalf of the network, where appropriate.
- Completing quality checks for the network based on a vulnerable key word report. Feed back to the individual branches where necessary and also report findings to Customer Support Manager to monitor trends and address any training needs.
- Complete ad-hoc administration projects requested by line manager.
The Customer Support Administrator will be expected to work within agreed policies and procedures, and will receive quality assurance checks each month with feedback provided on how they can improve performance and/or quality and customer outcomes. The Customer Support Administrator will be required to meet both individual and team targets each month and therefore should be a team player, supporting colleagues and sharing best practice across the team to deliver improved performance or customer outcomes.
What we’re looking for?
- Strong interpersonal, relationship and communication skills.
- Proactive nature with a good initiative.
- Proficient in standard computer software (Microsoft Office programmes).
- High level of attention to detail.
- Excellent organisation and time management.
Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. Salary is competitive alongside an annual bonus scheme. This is supported by an extensive range of benefits:
- Bonus scheme.
- Private Healthcare for you and your partner.
- Life Insurance.
- Excellent company pension 3% employee to 8% employer contribution.
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!).
- Cycle to Work vouchers.
- Retail Discounts.
- Techsave scheme.
At Evlo employee satisfaction is key and we are committed to being a great place to work. Evlo has an active Employee Forum, dedicated Mental Health First Aiders, Social and Charity Committees.
Administration Associate in Trowbridge employer: Evlo Loans
Evlo is an exceptional employer, renowned for its commitment to employee satisfaction and professional growth. With a vibrant work culture that prioritises teamwork and innovation, employees benefit from comprehensive training, competitive salaries, and a generous benefits package including private healthcare and a robust pension scheme. Located in a dynamic sector, Evlo offers a unique opportunity to be part of a leading consumer finance company that values its staff and fosters a supportive environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Associate in Trowbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Evlo Loans. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Evlo Loans before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Associate in Trowbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Evlo Loans:Your cover letter is your chance to shine! Tell us why you want to work at Evlo Loans specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Evlo Loans!
How to prepare for a job interview at Evlo Loans
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
