At a Glance
- Tasks: Support the smooth running of our online training business and deliver exceptional service.
- Company: Dynamic training company focused on food hygiene with a collaborative culture.
- Benefits: Flexible working, 25 days annual leave, and opportunities for growth.
- Other info: Perfect for those who thrive in multitasking and enjoy a proactive role.
- Why this job: Join a fast-paced environment where you can make a real impact and develop your skills.
- Qualifications: Strong admin skills, excellent communication, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and highly organised Training Operations Coordinator to support the day‑to‑day running of our online training business. This is a varied and fast‑paced role perfect for someone who enjoys multitasking, solving problems, and delivering exceptional service to customers and stakeholders. You will be central to the smooth operation of our business - supporting learners, maintaining key systems, managing data, and helping to promote our products through digital marketing activities.
Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat. Resolve issues quickly and professionally, ensuring a great learner experience.
- Support students through the enrolment process and provide ongoing guidance where needed.
- Administration & Operations
- Manage daily administrative tasks including scheduling, inbox management, and document preparation.
- Maintain learner records, course data and internal databases.
- Support with small business accounts and general finance administration (e.g., invoicing, reconciling payments, issuing receipts).
- Assist with website updates, course uploads, and basic content management.
- Reports & Data
- Pull, analyse, and present data reports on course performance, sales, customer interactions, and operations.
- Provide insights and recommendations based on data trends.
- Marketing & Social Media
- Assist with email marketing campaigns, including drafting, scheduling, and reporting on performance.
- Help promote new courses and services through digital channels.
- Product & Course Development
- Contribute ideas and feedback for new courses, product enhancements, and learner experience improvements.
- Support the development and testing of new online content.
Skills & Experience
- Strong administrative experience in a busy, multi‑tasking environment.
- Excellent written and verbal communication skills.
- Confident handling customer enquiries and explaining information clearly.
- Tech‑savvy with experience using customer service tools, CRM systems, or LMS platforms (or willingness to learn).
- Good understanding of social media and email marketing tools.
- Strong organisational skills and attention to detail.
- Ability to work independently and use initiative.
- A proactive, customer‑centric mindset with a passion for continuous improvement.
- Experience working in online training, education, or digital product environments.
- Basic website/content management experience (WordPress, Wix, or similar).
- Data analysis or reporting experience (Excel, Google Sheets, dashboard tools).
What We’re Looking For
- Someone who is enthusiastic, adaptable, and enjoys working in a growing business.
- A positive "growth mindset" and willingness to learn new skills.
- A team player who also thrives working independently.
What We Offer
- Hybrid Working / Flexible Working Arrangements (Leeds Office LS15)
- Opportunity to grow and shape the role as the business expands.
- 25 Days Annual Leave + Bank Holidays
Training Operations Coordinator in Leeds employer: Eville & Jones Ltd
Join a dynamic and supportive team as a Training Operations Coordinator in Leeds, where we prioritise employee growth and development. Enjoy the flexibility of hybrid working arrangements, generous annual leave, and a collaborative work culture that encourages innovation and continuous improvement. With opportunities to shape your role and contribute to our online training business, you'll find meaningful and rewarding employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Training Operations Coordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Think about how your skills align with what they’re looking for, especially in areas like customer service and data management.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in fast-paced environments like training operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Training Operations Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the Training Operations Coordinator role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and make sure to proofread for any typos or errors – we love attention to detail!
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks effectively. In your application, share examples of how you’ve managed various responsibilities in a busy environment. This will show us you’re ready for the fast-paced nature of our business!
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the best way to ensure we see your application promptly and gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Eville & Jones Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Training Operations Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing learner records and supporting marketing efforts. This will help you demonstrate how your skills align perfectly with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves responding to customer enquiries and ensuring a great learner experience, be prepared to share examples of how you've handled customer interactions in the past. Think of specific situations where you resolved issues quickly and professionally, as this will highlight your proactive and customer-centric mindset.
✨Demonstrate Your Tech Savviness
The company is looking for someone who is comfortable with tech tools like CRM systems and LMS platforms. Brush up on your knowledge of these tools and be ready to discuss any relevant experience you have. If you’ve worked with data analysis tools or content management systems, make sure to mention that too!
✨Bring Ideas to the Table
This role involves contributing ideas for new courses and product enhancements. During the interview, don’t hesitate to share your thoughts on potential improvements or innovations in online training. This shows that you’re not just a fit for the role but also someone who is enthusiastic about growing and shaping the business.
