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- Tasks: Maximise client engagement and manage renewals in the financial services sector.
- Company: Join a fast-growing AI intelligence platform transforming financial services.
- Benefits: 28 days holiday, flexible working, private health insurance, and share options.
- Why this job: Be part of an innovative team shaping AI strategies for major banks.
- Qualifications: Experience in account management or customer success, strong communication skills.
- Other info: Diversity and inclusion are at the heart of our values.
The predicted salary is between 40000 - 50000 £ per year.
Evident is an intelligence platform that benchmarks and tracks AI adoption across the financial services sector. Our mission is to accelerate the adoption of AI across the sector by creating the most complete, unbiased and transparent public benchmarks of AI capability.
Since the launch of our flagship product in January 2023, the Evident AI Index has rapidly become the global standard benchmark for AI maturity in financial services. We are index experts with over 30 years of experience building complex indices that drive positive change in the world.
We are building a cutting-edge research team that uses the latest techniques in machine learning to build faster and better data collection and analysis tools. We’ve been backed by some of the world’s leading tech investors and are working with some of the world’s largest banks, helping them shape their AI strategies impacting millions of customers.
If you are interested in advancing your career at a fast-growing, innovative and impact-driven company, you can read about Our Values and Our Commitment to Responsible AI. Our commitments to diversity and inclusion are set out at the end of this job description.
The Role
We are looking for a collaborative and energetic Account Manager to maximise engagement with our financial services clients, whilst managing a book of renewal business. Working cross-functionally with our Commercial, Product and Client Delivery teams, you’ll cultivate strong relationships with our key contacts, monitor the provision of key deliverables to clients and ensure a great end-to-end customer experience, all while making great use of data to enhance outcomes.
Key Responsibilities
- Acting as primary point of contact for a selection of clients - addressing day-to-day queries, cultivating strong relationships and maximising overall customer engagement.
- Monitoring progress on client deliverables and ensuring these are provided in a timely manner.
- Developing a robust understanding of our solutions to facilitate effective discussions with clients.
- Ensuring client feedback and usage data is passed to our Product team to inform product development.
- Managing access to Evident’s in-house subject matter experts and analysts to resolve complex queries.
- Collaborating with our Commercial and Client Services teams on renewal strategy, leveraging customer analytics and metrics.
- Identifying expansion opportunities to generate additional revenue, working cross-functionally to maximise outcomes.
- Maintaining and reporting an accurate rolling forecast.
Core Skills
- Proven track record managing a wide range of client stakeholders - i.e. Customer Success or Account Management at a SaaS / information services company, or client-facing consultancy role.
- Highly organised with a strong ability to prioritise and triage competing demands across multiple accounts, while maintaining attention to detail.
- Ability to deliver a high-touch client experience, prioritising depth and quality of engagement to build strong, long-term customer relationships.
- Comfortable partnering with C-level and VP-level stakeholders, navigating senior conversations and positioning solutions at a strategic level.
- Demonstrated ability to meet or exceed a sales target for retention and/or growth.
- Experience working cross-functionally with stakeholders across different teams.
- Excellent interpersonal communication skills, with a commitment to delivering exceptional customer service.
- Structured, process-driven mindset that can turn successful strategies into repeatable playbooks.
Nice to have
- Experience selling to financial services clients.
- Experience within the insurance industry.
- Experience using a sales CRM (e.g. Hubspot).
- Experience working within a start-up / scale-up.
If you do not fulfil all requirements in the job description, we encourage you to submit your application nonetheless.
Share options: we offer all employees share options over a 4 year vesting period.
Holidays: 28 days of holiday + public bank holidays.
Flexible working: 3-4 days per week in our Central London office, 1-2 days remote.
Pension
Private health insurance
Our commitments to diversity and inclusion
Evident is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating all forms of discrimination. Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
During our recruitment process, you will not be discriminated against for any of the following reasons: race (including colour, nationality, ethnic and national origin), age, disability, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, religion or belief, sex or sexual orientation. If you need us to make certain changes (known as reasonable adjustments) to make sure you are not disadvantaged during the recruitment process, you should contact us as soon as possible.
We strive to create a working environment free of bullying, harassment, victimisation and discrimination, promote dignity and respect for all, and value and recognise individual differences and the contributions of all staff.
Account Manager employer: Evident
Contact Detail:
Evident Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in client management. When you get the chance to chat with potential employers, share specific examples of how you've maximised customer engagement and driven results.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Evident, and express your interest in working with them. A well-timed email can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through our site gives you a better shot at getting noticed. So, don’t hesitate – check it out and get your application in!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let us see your enthusiasm for AI and its impact on financial services. Share any relevant experiences or projects that highlight your interest in this field.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can bring value to our team as an Account Manager.
Highlight Your Client Management Skills: Since this role is all about managing client relationships, be sure to showcase your experience in customer success or account management. Give us examples of how you've built strong relationships and maximised engagement.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Evident
✨Know Your Stuff
Before the interview, dive deep into Evident's mission and products. Familiarise yourself with the AI Index and how it benchmarks AI adoption in financial services. This knowledge will help you engage in meaningful conversations and demonstrate your genuine interest in the role.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved complex queries. Highlight your ability to communicate effectively with C-level stakeholders and how you prioritised their needs.
✨Be Data-Driven
Evident values data in decision-making. Be ready to discuss how you've used data analytics in previous roles to enhance customer engagement or drive sales. Think of specific metrics or outcomes that showcase your ability to leverage data for better results.
✨Collaborate and Adapt
This role requires cross-functional collaboration. Prepare to discuss how you've worked with different teams in the past, whether it's Commercial, Product, or Client Services. Share examples of how you adapted your strategies based on feedback from various stakeholders to achieve common goals.