Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help make Alexa smarter by translating knowledge content and providing technical support.
- Company: Join Evi Technologies, a leader in AI and voice-assistant technology.
- Benefits: Enjoy a collaborative environment with opportunities for growth and skill development.
- Why this job: Make a direct impact on customer satisfaction while working with cutting-edge technology.
- Qualifications: Fluency in French and English, strong problem-solving skills, and attention to detail required.
- Other info: Ideal for proactive individuals who thrive under pressure and adapt quickly.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
col-narrow-left
Client:
Evi Technologies Limited
Location:
Cambridge, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
702455f13393
Job Views:
48
Posted:
24.06.2025
Expiry Date:
08.08.2025
col-wide
Job Description:
At the intersection of AI and natural language understanding, voice-assistant technology is one of the most exciting industries to work in today. Alexa is Amazon’s voice AI. Alexa lives in the cloud and is happy to help anywhere there\’s internet access and a device that can connect to Alexa. Making Alexa part of your day is as simple as asking a question. Alexa can play your favourite song, read the latest headlines, dim the lights in your living room, and more. Basically, Alexa wants to make your life easier, more meaningful, and more fun by helping you voice control your world, both at home and on the go.
Help make Alexa smarter by joining our Knowledge International Operations team in Cambridge, UK. We use our cultural and linguistic knowledge to localize Alexa’s knowledge base so that Alexa can understand and answer more questions from Alexa customers in all languages.
As a member of the team, you will be responsible for translating knowledge content into your language, following a variety of processes using our understanding of systems related to the Alexa knowledge base. We identify and correct knowledge gaps and share findings to implement scalable solutions across languages. We think from the customer’s viewpoint and use our cultural and linguistic expertise to solve questions on how customers might interact with Alexa.
If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this French-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team metrics.
Key job responsibilities
As a native French-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to:
– Follow workflows with strong guidelines to localize and scale Alexa\’s Q&A understanding, using internal localization tools and engines
– Create relevant and engaging content for customers based in your language’s locale
– Use your language expertise to perform Quality Assurance testing, ensuring that the content you localize is understood correctly and enables Alexa to sound like a local
– Work across a set of internal applications and platforms to analyze where Alexa fails to provide an optimal answer
– Act as the first line of defence by troubleshooting top semantic frictions/defects using a set of semantic Q&A tools and implement fixes to drive improvements in Alexa\’s performance in your language
– Manage trouble tickets to resolution or escalation, leveraging existing documentation, procedures, and tools
– Triage complex problems to appropriate teams and track through to resolution
– Interface with a variety of business and technical teams to resolve blockers and share language specific defect trends to fix problems at the root
– Provide detailed data and communication in tickets, documenting your investigation actions and next steps
– Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes
– Generate service metrics using scripts and/or documentation
– Apply your unique skillset to improve team processes and highlight documentation or training needs
– Impart your knowledge to team members through peer reviews, trainings and/or support sessions
BASIC QUALIFICATIONS
– Fluency in French and English, with strong written and verbal communication abilities
– Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques
– Ability to thrive under pressure and adapt to a fast-paced environment
– Ability to keep up with changing project conventions and newly launching projects
– Excellent organizational skills and attention to detail
– Strong analytical, communication and interpersonal skills
– Commitment to providing high-quality support and exceptional customer service
– Proficiency in generating accurate and complete support documentation
– Good judgment and decision-making skills
– Proficient with Microsoft Office products
PREFERRED QUALIFICATIONS
– One or more years of experience as a transcriber or annotator
– Quick in adapting to new processes and workflows
– Writing/editing experience and familiarity with content production processes
– Experience/Familiarity with ontologies and/or knowledge representations
– Experience/Familiarity in SQL
– Experience in a technical support or similar role
#J-18808-Ljbffr
Alexa Language Operations Specialist - French, Alexa Information & Ads employer: Evi Technologies Limited
Contact Detail:
Evi Technologies Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alexa Language Operations Specialist - French, Alexa Information & Ads
✨Tip Number 1
Familiarise yourself with voice AI technology and how Alexa operates. Understanding the nuances of natural language processing will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your problem-solving skills, especially in a technical context. Be prepared to discuss specific examples where you've successfully resolved issues, as this role requires a proactive approach to troubleshooting.
✨Tip Number 3
Engage with online communities or forums related to Alexa and voice technology. This will not only enhance your knowledge but also show your passion for the field when you talk about it during the interview.
✨Tip Number 4
Prepare to demonstrate your fluency in both French and English. You might be asked to translate or interpret content on the spot, so practice switching between the two languages smoothly.
We think you need these skills to ace Alexa Language Operations Specialist - French, Alexa Information & Ads
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in French and English, as well as any relevant experience in technical support or content localization. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI and voice technology. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, as these are crucial for the role.
Showcase Relevant Experience: If you have experience in transcribing, annotating, or working with knowledge representations, be sure to include this in your application. Highlight any familiarity with SQL or content production processes, as these are preferred qualifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Evi Technologies Limited
✨Showcase Your Language Skills
As a French-speaking Support Engineer, it's crucial to demonstrate your fluency in both French and English. Be prepared to switch between languages during the interview and provide examples of how you've used your language skills in previous roles.
✨Understand Alexa's Functionality
Familiarise yourself with how Alexa works and its capabilities. Being able to discuss specific features and how they relate to customer interactions will show your genuine interest in the role and the technology.
✨Problem-Solving Examples
Prepare to discuss past experiences where you've successfully solved complex problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you approached challenges and what solutions you implemented.
✨Demonstrate Team Collaboration
This role requires working closely with various teams. Share examples of how you've collaborated with others in the past, highlighting your communication skills and ability to adapt to different working styles.
